Job Description

The PMO Operations Manager serves as a key leadership role within the Program Management Office (PMO) supporting large-scale, enterprise-wide IT support services contracts. Reporting directly to the PMO Director, the PMO Operations Manager serves as the operational backbone of the program - driving day-to-day PMO execution, coordinating across all functional leads, task orders, and Government stakeholders, and enabling the Program Directors/Managers to focus on strategic direction, executive engagement, and modernization priorities. This individual is instrumental in ensuring operational efficiency, staffing alignment, compliance, and delivery excellence across a complex, multi-task-order federal IT programs. The PMO Operations Manager blends program management discipline with hands-on PMO operations leadership, translating contract-level strategy into repeatable operational processes that scale across dozens of concurrent task orders.

Key Responsibilities

Program & Contract Operations
• Oversee and coordinate of PMO operations, ensuring consistent performance, compliance, and delivery quality.
• Maintain and update the Program Management Plan (PMP), staffing forecasts, and organizational charts across the life of the contract.
• Support the Program Director/Managers in planning, organizing, and directing all technical and management activities across multiple simultaneous task orders.
• Serve as a primary operational liaison with the Contracting Officer's Representative (COR) and leadership.
• Manage escalation procedures, risk identification, and mitigation planning across the program.
• Support Program Director/Managers in cross-cutting contract functions, including subcontractor coordination, communication with Government stakeholders, and administrative/operational support.

Management, Reporting, and Procurement Oversight
• Support the Program Director/Managers in monitoring burn rates for Time & Material (T&M) and Labor Hour (LH) task orders.
• Ensure accurate and timely submission of all contract deliverables, including time reporting, ad-hoc reports, and COR meeting materials
• Coordinate with the Subcontracts Lead to track subcontractor costs, awards, and compliance with FAR/CAS requirements.
• Support procurement actions and management of subcontract dollars in alignment with program objectives.
Staffing & Talent Management
• Coordinate with the Talent Management Lead on staffing actions, onboarding/orientation, and FTE forecasting.
• Maintain current organizational charts and workforce planning documentation.

Quality Assurance & Compliance
• Implement and enforce QA/QC standards across all task orders and PMO functional areas.
• Ensure compliance with Agency security, privacy, and suitability requirements, including PII handling protocols and access control procedures.
• Support IT risk assessments, ISP enforcement, and VPN/network security compliance.
• Maintain continuity of operations planning and documentation.

Stakeholder Communication & Reporting
• Facilitate COR meetings and executive-level briefings as needed.
• Prepare and deliver weekly, monthly, and ad-hoc reports in support of task orders and Government requests.
• Serve as an operational point of contact for cross-functional coordination between PMO functional leads (Finance, Talent Management, Subcontracts, Procurement, FSO/Suitability, and Network Security).

Qualifications

Required Qualifications
• Education: Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field or Master's degree with 10+ years experience.
• Experience: 10-15+ years of progressive experience in program/project management on federal IT contracts, with at least 2 years in a PMO operations or management role.
• Demonstrated experience managing multi-task-order, multi-disciplinary IT programs in a federal government environment.
• Proven track record overseeing financial management, staffing operations, subcontract management, and quality assurance on large-scale IDIQ contracts.
• Experience serving as a contractor liaison with Government CORs and agency leadership.
• Familiarity with FAR compliance requirements and federal contract reporting obligations.

Preferred Skills & Knowledge
• Experience with federal financial reporting tools and labor tracking systems.
• Excellent written and verbal communication skills; ability to prepare executive-level briefings and reports.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage competing priorities across a large, geographically distributed workforce.

Working Conditions
• Work location will be defined at the Task Order level- hybrid remote with travel expected
• May require occasional travel to customer site.
• Must be able to obtain and maintain an Public Trust / Suitability clearance.