DescriptionDescriptionBlue Sage Solutions is seeking an experienced PMO Manager to lead and mature our Project Management Office. This is a leadership role responsible for building repeatable delivery standards, managing a team of Project Managers, and overseeing the successful implementation of Blue Sage's mortgage technology platform for our lender clients. The ideal candidate combines hands-on project leadership with a strong background in mortgage software implementations, and is comfortable operating across engineering, business analysis, QA, and executive stakeholders to deliver complex, multi-workstream initiatives on time and on budget.
This Role Includes:PMO Leadership & Team Management- Lead, mentor, and develop a team of Project Managers and Implementation Managers, including workload distribution and performance management.
- Own the PMO intake process, ensuring new projects and client implementations are properly scoped, prioritized, and resourced before kickoff.
- Establish and maintain PMO governance standards, templates, and reporting practices across all active engagements.
- Build and maintain a portfolio-level roadmap of active projects, client implementations, and partner integrations, tracking status, risk, and resourcing across the team.
Project & Implementation Delivery- Plan, coordinate, and oversee internal and client-facing mortgage software implementation projects to meet defined scope, timeline, and budget.
- Develop detailed project plans and end-to-end implementation frameworks, highlighting critical paths and technical feasibility.
- Oversee multiple concurrent lender implementations and projects, maintaining schedules, budgets, and resource allocations across the portfolio.
- Lead cross-functional project teams, including Engineering, Business Analysis, QA, and Support, ensuring effective communication and coordination throughout the project lifecycle.
- Maintain RAID logs at the program level, identify risks across the portfolio, and drive mitigation and escalation plans.
- Coordinate with third-party vendors and integration partners (e.g., credit, compliance, MI, and appraisal vendors) to resolve delivery blockers and dependencies.
Stakeholder Communication & Reporting- Prepare and deliver clear, concise status reporting to executive leadership, including the President and other senior stakeholders
- Collaborate with lender clients and vendors to align on implementation expectations, milestones, and performance metrics.
- Standardize and continuously improve PM processes, documentation, and onboarding materials for new clients and new team members.
- Utilize appropriate methodologies (Agile, Waterfall, or hybrid) and tools to adapt to project needs and manage changes in scope, schedule, or cost.
RequirementsExperience- 7+ years of experience managing technology or software implementation projects, including 3+ years in a leadership or people-management capacity overseeing other Project Managers.
- Required: hands-on experience leading mortgage software implementations (e.g., LOS, LOP, or related mortgage technology platforms) for lender clients.
- Proven ability to lead a team managing multiple concurrent client implementations, with a track record of delivering results on time and within budget.
- Experience standing up or maturing PMO functions, including intake processes, governance standards, and portfolio-level reporting.
Skills and Tools - Proficiency in project management tools such as Jira, Confluence, SmartSheet, MS Project, or Azure DevOps.
- Strong organizational, multitasking, and attention-to-detail skills across a portfolio of concurrent projects.
- Expertise in identifying KPIs and leveraging metrics for project and portfolio transparency.
- Solid technical background, with working knowledge of software development and web technologies sufficient to engage credibly with engineering teams.
- Advanced skills in Microsoft Office Suite.
Methodologies - Experience with Agile and Waterfall project management methodologies, and the judgment to apply the right approach for a given engagement.
Communication and Leadership- Superior written and verbal communication skills, including client-facing and executive-facing interactions.
- Strong decision-making, negotiation, and conflict management capabilities.
- Demonstrated ability to lead, motivate, and develop a team of Project Managers, and to guide diverse cross-functional teams.
Preferred Qualifications- PMP, PgMP, or equivalent certification.
- Experience with mortgage lending domain concepts (loan origination, pricing, compliance, or closing) beyond implementation project work.
- Experience managing vendor/partner integration workstreams (credit, compliance, MI, appraisal, or similar mortgage ecosystem partners).
- Experience building or refining PMO reporting and roadmap artifacts within Jira/Confluence for portfolio-level visibility.
Education - Bachelor's degree from an accredited university preferred; equivalent professional experience will be considered.
- PMP or equivalent certification preferred.
