PMO Manager

SUMMARY

The PMO Manager will play a critical role in establishing and maintaining the Project Management Office (PMO) framework, ensuring consistent processes, governance, and execution across Contract Logistics projects. This role combines hands-on project leadership with direct management of PMO resources.

The PMO Manager will partner closely with Sales, Operations, Solutions, and cross-functional teams (Legal, EHS, Finance, HR, IT) to define project requirements, structure workflows, and lead large-scale initiatives to successful completion while ensuring alignment with business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own and evolve the PMO framework, including standardized PMO process flows, governance guidelines, and project management documentation to ensure consistency across initiatives.
• Lead and Define project intake criteria and prioritization, evaluate new project requests and determining scop, resource needs, and required cross0functional engagement.
• Partner with Sales, Operations and Solutions teams to assess project feasibility, define requirements, and align on timelines and delivery approach.
• Coordinate workstreams across departments such as Legal, EHS, Finance, HR, IT, and Operations to ensure project alignment with business objectives.
• Initiate and facilitate project meetings, oversee and prepare agendas, ensure action items are properly documented, assign task ownership to appropriate stakeholders, and ensure clear expectations and follow-up objectives.
• Ensure cross-functional coordination across Sales, Operations and Solutions teams to support a cohesive customer experience and smooth transitions from sales to implementation.
• Manage end-to-end projects, including planning, tracking milestones, risk identification, issue resolution and stakeholder communication.
• Monitor project performance and portfolio health, tracking timelines, budgets, and deliverables, while proactively escalating risks or issues appropriately to maintain project momentum.
• Maintain and enhance PMO tools, templates, dashboards, and methodologies, supporting continuous improvement of project management practices.
• Provide insights, status reporting, and recommendations to the Chief Operating Office, Contract Logistics and project stakeholders to support informed decision0making.

PMO Team Leadership

• Provide direct management and leadership to PMO team members, including Project Managers and/or project support resources.
• Support hiring, onboarding, coaching, and development of team members to strengthen overall project delivery capability.
• Set clear performance expectations, provide ongoing feedback, and conduct performance evaluations.
• Allocate resources across projects, ensuring appropriate coverage and alignment with business priorities.
• Serve as an escalation point for project challenges, providing guidance and support to ensure successful outcomes.

QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Bachelor0degree required in Business administration, management, leadership, or related fields. Minimum 5 years0experience in Project Management, notably working with larger projects within established firms. PMP certification required; PMO experience required. Experience in Agile project management teams preferred. Demonstrated experience leading or mentoring team members; direct people management experience preferred.

Knowledge, Skills, and Abilities:

Knowledgeable of project methodology, Agile and Lean Concepts, and Distribution/Logistics/Supply Chain industries. Proficiency with Microsoft Office (Word, Excel, PowerPoint, Database, Access, Project). Continuous improvement mindset with a drive for learning and finding new and innovative solutions to complex issues. Detail oriented, excellent analytical skills, and demonstrated ability to perform analyses and identify solutions to resolve specific distribution and logistics needs. Proficient with project management software and related tools including but not limited to Microsoft Project, ProjectManager, JIRA, MS Excel, etc. Ability to analyze costs related to all aspects of operational areas. Excellent interpersonal skills with the ability to develop and maintain effective relationships at all levels of the organization. Excellent verbal and written communication skills. Strong time management and organizational skills.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level:

While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, see clearly and talk or hear. The employee must occasionally lift and/or move up to 10 pounds unassisted.

Working Conditions:

Noise level in the work environment is usually moderate. Work is performed climate-controlled environment in an office setting with adequate ventilation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.