The PMO Director is responsible for the successful execution of a portfolio of customer programs within Forj Medical. This role leads a team of Program Managers and owns portfolio-level delivery across proposal development, design and engineering execution, and the transition to long-term production programs.
Key ResponsibilitiesPortfolio & Program Leadership- Own the execution and performance of a defined portfolio of customer programs
- Support project level P&L ownership across the business to drive accountability to both customer deliverables and internal business commitments.
- Provide leadership and oversight across multiple concurrent complex projects, balancing scope, schedule, budget, and resource capacity.
People Leadership- Lead, coach, and develop a team of Project Managers responsible for individual projects within the portfolio. Set clear expectations for execution discipline, customer communication, risk management, and reporting.
- Lead staffing, performance management, and professional development within their team and across the PMO.
- Lead resource planning across the Design & Engineering portfolio
Proposal Development & Early Customer Engagement- Accountable for proposal development for new customer opportunities, collaborating with PMO, Business Development (BD), Engineering, and Operations to define scope, timelines, financial assumptions, and technical pathways.
- Serve as the primary execution leader during early customer engagements, ensuring a seamless transition from pitch to contract award and program kickoff.
Program Execution & Phase Ownership- Ensure disciplined execution of Design & Engineering Statements of Work, inclusive of external manufacturing transfers.
- Maintain accountability for scope, schedule, budget, & quality across the portfolio
- Maintain a continuous improvement mindset to work cross-functionally to identify and close opportunities to improve our ability to deliver positive outcomes for customers and Forj Medical
- Drive consistency across the business with respect to program execution and cross-functional interactions
Customer Engagement & Voice of the Customer- Act as a senior customer interface & escalation point for program execution.
- Partner with the Commercial team to ensure Voice of the Customer (VOC) feedback is continuously captured, reviewed, and integrated into program delivery.
- Use execution insights to inform customer engagement strategies, future opportunities, and portfolio planning.
Long-Term Program Support- Ensure a clear ownership transition from NPI team to ongoing production team
- Partner with Account Management and Operations to ensure continuity and stability in long-term production programs.
- Retain escalation & governance oversight as required to support customer success.
Cross-Functional Collaboration & Escalation Management- Lead cross-functional program execution across Engineering, Quality, Regulatory, Manufacturing, Supply Chain, Finance, and Operations.
- Act as the primary escalation point for program challenges, engaging appropriate SMEs to resolve issues efficiently.
Qualifications- Bachelor's degree in engineering, Life Sciences, Business, or related field or 8-10 years of equivalent experience
- 5-8+ years in leadership roles managing PMO or large portfolios
- 12-15+ years of experience in project/program management preferred
- Experience in med-tech, medical device, or regulated manufacturing environments
- Direct exposure to CDMO or contract manufacturing operations (strongly preferred)
- Experience with:
- PM tools: Jira, MS Project, etc.
- ERP/MRP: Epicor, SAP, Oracle, or equivalent
- New Product Introduction (NPI)
- Capacity planning and production scheduling
- Demonstrated experience with data, financial, & performance management
- Certifications (preferred):
- PMP (Project Management Professional)
- Agile / Scrum certification (SAFe, PMI-ACP, etc.)
Compensation and Total Rewards PackageThe salary range for this position is outlined below under "Job Details" and is dependent upon the individual's skills, experience, qualifications, and applicable employment laws. Beyond base salary, Forj offers a competitive Total Rewards Package. We offer health, dental, vision, 401K plans, and time off programs. You may also be eligible to participate in an annual bonus program which depends on various factors, including, individual and organizational performance.
