This position is more than managing technicians. You'll be responsible for developing people, driving performance, improving operational efficiency, and creating an exceptional customer experience while building a culture of accountability and continuous growth.
If you're a proven leader who thrives in a fast-paced environment and enjoys coaching teams to achieve outstanding results, we'd love to meet you.
What You'll GetCompensation & Benefits- Annual Salary: $70,000 - $150,000+
- Performance-based bonus opportunities
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off & Paid Holidays
- Company Vehicle & Fuel Card
- Company Phone & Tablet
- Life Insurance
- Health Savings Account (HSA)
- Employee Referral Program
- Year-round work and career stability
Tools & Support- Company vehicle
- Company phone and tablet
- ServiceTitan software
- Dedicated dispatch and customer service support
- Executive leadership support
- Operational resources to help your team succeed
Growth & Development- Leadership development programs
- Ongoing coaching and management training
- Opportunity to build and grow a high-performing plumbing department
- Advancement opportunities within a growing organization
Team & Culture- High-performance, team-oriented environment
- Leadership that supports your success
- Employee appreciation events and company outings
- Strong culture focused on accountability, teamwork, and continuous improvement
What You'll DoAs the
Plumbing Service Manager, you'll oversee the daily operations of the plumbing service department while developing technicians, improving operational performance, and ensuring exceptional customer satisfaction.
Leadership & Team Development- Lead, coach, and mentor Plumbing Service Technicians
- Conduct ride-alongs and performance coaching
- Complete performance evaluations and development plans
- Hold team members accountable to company standards
- Assist with recruiting, interviewing, onboarding, and technician development
- Foster a positive, high-performing team culture
Operational Leadership- Manage daily department operations
- Monitor revenue, average ticket, conversion rates, and department KPIs
- Improve technician productivity and operational efficiency
- Partner closely with Dispatch and Customer Service teams
- Ensure proper scheduling and staffing levels
- Develop and implement operational improvements
Customer Experience- Ensure exceptional customer service on every call
- Assist in resolving escalated customer concerns
- Promote professionalism, communication, and trust
- Maintain high workmanship and service quality standards
Performance Management- Review department performance metrics regularly
- Forecast staffing and operational needs
- Track departmental goals and performance
- Report key metrics to executive leadership
- Develop action plans to improve performance and profitability
What We're Looking ForRequired Qualifications- 5+ years of residential plumbing experience preferred
- Previous plumbing leadership or management experience preferred
- Strong leadership and coaching skills
- Experience managing KPIs and technician performance
- Excellent communication and customer service skills
- Strong organizational and operational management abilities
- Experience with ServiceTitan preferred
- Valid driver's license with an insurable driving record
Preferred Skills- Ability to lead in a fast-paced service environment
- Experience improving operational processes
- Strong problem-solving and decision-making abilities
- Ability to motivate teams and build accountability
- Commitment to developing people and creating a winning culture
Apply today and help build the future of Sierra Air Conditioning & Plumbing.
