Role Overview:We are seeking an experienced PLM UAT Lead to manage User Acceptance Testing for complex, highly integrated projects. This role involves facilitating the successful release of system enhancements and new functionalities, creating release processes, and leading end-to-end UAT activities. The ideal candidate will possess strong hands-on PLM experience combined with expertise in UAT and business process understanding, thriving in an ambiguous, fast-paced environment.
Key Responsibilities:- Facilitate successful release of system enhancements / new functionalities from development to production.
- Create Release processes and documentation to minimize customer impact during changes.
- Manage end-to-end UAT activities including test process management, team coordination, and communication of test results.
- Lead cross-functional teams to support each Release project plan and post-Release/Change review, coaching other Project Managers.
- Work closely with project teams to understand business requirements.
- Review requirements documents to ensure testability.
- Develop test strategy, test plans, test cases, test scripts, and test reports on multiple projects of varying size.
- Create and maintain test data for UAT scripts.
- Create, maintain, and report UAT metrics including SLAs and KPIs.
- Validate that user expectations are achieved during the testing process.
- Document and communicate UAT related risks to Project Management.
- Coordinate smoke testing, facilitate sales environment planning and PROD refreshes, and review master data flows.
- Facilitate triage calls and drive issues to resolution with IS&T and business partners to get closure on open issues.
- Create and maintain overall UAT knowledge repository for the BPR team.
- Provide UAT best practices and templates; Incorporate lessons learned to improve test planning and execution.
Required Skills:- 8+ years of experience managing User Acceptance Testing (UAT) as a test lead for complex, highly integrated projects.
- Well versed in multiple styles of Release and Change Management processes including Agile/Scrum, Waterfall, and Iterative; Experience in an Agile environment is a must.
- Understanding of test automation framework design models and best practices.
- Solid understanding of project management approaches, tools and phases of the project lifecycle.
- Strong verbal and written communication skills with the ability to communicate at all organizational levels.
- Ability to facilitate brainstorming sessions to gather lessons learned from implementation with business and BPR, and Information Technology group (IS&T).
- Excellent teamwork and ability to influence others (horizontally and vertically) to instill accountability to achieve results.
- Experience working on projects for teams based outside the U.S.
- Strong level of customer focus and attention to detail.
- Ability to thrive in an ambiguous environment and multi tasking.
- High level of professionalism, energy and sense of urgency to "make things happen".
Qualifications:- 8+ years of experience managing User Acceptance Testing (UAT) as a test lead.
Preferred Skills:- Understanding of sales and sales operations processes in consumer channel sales or similar environment.
- Hands-on experience with Salesforce platform.
