Job Title: Plaza Director

Reports To: Regional Director of Turnpike Operations

Status: Exempt

Department: Operations

Date: May 2025

Salary:

Broad Functions: Lead and oversee the Turnpike Plaza operations business, focusing on delivering exceptional results, building a great culture, developing future leaders, and maintaining strong client relationships. Ensure the achievement of financial, operational, and guest service objectives while fostering a best-in-class work environment.

Main Duties and Responsibilities:

1. Meet and exceed business unit expectations in financial performance, people management, client satisfaction, and business partner relationships.
2. Develop and implement strategies to create a best-in-class culture where team members are valued, appreciated, and driven to provide an exceptional guest experience.
3. Identify, mentor, and develop the area's future leaders, ensuring a strong leadership pipeline.
4. Maintain the highest standards of food safety and brand compliance across all operations.
5. Manage and optimize budgets to ensure financial targets are met or exceeded.
6. Ensure strict adherence to brand standards across all locations.
7. Serve as a visible and transparent leader in daily floor operations within the turnpike plaza.
8. Create and execute action plans to address retention, turnover, and overall employee satisfaction.
9. Collaborate with the Regional Vice President to develop and implement business strategies aligned with organizational goals and objectives.
10. Oversee staffing requirements and budget guidelines in conjunction with annual financial statements.
11. Ensure compliance with background screening requirements through daily termination notifications.
12. Optimize schedules and ensure payroll compliance across all operations while using the workforce management tool.
13. Work with team members to maintain high-quality storefronts and ensure timely store openings.
14. Interface with Legal, Human Resources, Loss Prevention, Business Development, Finance, and other business units in the daily affairs of the operation.
15. Act as a corporate representative for public relations activities as needed.

Supervisory Responsibilities:

1. Lead, mentor, and develop a high-performing leadership team, including Unit General Managers and administrative staff.
2. Set clear goals and hold team members accountable for delivering results.
3. Conduct regular performance evaluations and provide ongoing feedback to direct reports.
4. Address and resolve associate relations matters promptly and effectively.

Skills and Qualifications:

1. Bachelor's degree in business administration, Hospitality, or related field. Master's degree a plus.
2. 7+ years of experience in upper management of food, beverage, and retail operations, handling multiple locations (15+).
3. Proven track record of successfully running a multi-million-dollar business.
4. Strong financial acumen and ability to analyze and optimize business performance.
5. Excellent leadership skills with a focus on developing and motivating teams.
6. Ability to create and maintain a positive, high-performance culture.
7. Strong client relationship management skills.
8. Proficient in Microsoft Office suite and relevant business software.
9. Outstanding strategic planning and execution abilities.
10. Excellent oral and written communication skills.
11. Strong analytical skills for budget management, business analysis, and risk assessment.
12. Exceptional time management, organization, and project management skills.
13. Commitment to maintaining the highest standards of guest relations, diplomacy, and professionalism.

Benefits:

We offer full-time eligible employees affordable medical insurance, dental and vision benefits, along with a variety of voluntary insurance options. Our benefits package includes company-sponsored life insurance, a free employee assistance program, competitive paid time off, company holidays, and a 401k retirement plan with company match. Plus, enjoy access to discount programs for travel and entertainment and a location meal program. In addition, this position is bonus eligible.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.