The Platform Engineer is responsible for the engineering, governance, performance, and continuous evolution of Marathon Petroleum's ServiceNow platform. This role partners with product owners, process owners, architects, cybersecurity teams, and development teams to deliver scalable, secure, and supportable ServiceNow capabilities. The engineer will establish platform standards, oversee integrations and configurations, drive platform modernization, and ensure alignment with enterprise architecture and ServiceNow best practices.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidates experience and qualifications.

• Conducts regular monitoring of infrastructure platforms and systems to identify performance issues or anomalies. Analyzes collected data, establishes performance baselines, and creates reports to identify trends and potential areas of improvement. Collaborates with senior engineers to implement performance tuning strategies and optimize platform & system resources for better efficiency.
• Contributes to the design and implementation of new ServiceNow capabilities aligned with business and technology priorities. Leads the design and configuration of complex platforms & systems, considering best practices and industry standards. Conducts ongoing compliance with original design and configuration and corrects for deviation from standards. Builds and deploys highly available and scalable infrastructure solutions.
• Documents support requests, resolutions, and troubleshooting steps. Provides technical support to users, troubleshoots and resolves complex hardware and software issues. Applies predefined procedures for platform & systems tuning and optimization using IT Service Management practices.
• Assists with future infrastructure platforms and systems backup planning. Assists in the design & execution of disaster/system recovery and testing processes and standards.
• Develops and implements reporting frameworks to track and analyze platform and system performance and utilization metrics; creates or leverages existing dashboards and visualizations for monitoring.
• Contributes to the design and configuration of platform & systems, considering scalability, performance, security aspects, and ensures ongoing compliance with original design and configuration. Builds and deploys infrastructure components, ensuring proper configuration and integration.
• Actively participates in knowledge sharing activities, such as team meetings, presentations, or workshops. Collaborates with team members to identify gaps in knowledge and propose solutions to improve documentation and information sharing.

• Bachelors Degree in Information Technology, related field or equivalent experience preferred
• 2+ years of relevant experience required.
• Experience with ServiceNow platform integration design, development and support preferred
• Strong understanding of, and hands-on experience with, ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist and AI capabilities preferred
• Strong understanding of SDLC, Agile and Release Mgt processes preferred
• Experience partnering with integrated suppliers, service providers, business facing IT, and stakeholders to deliver solutions preferred
• ServiceNow certifications (e.g. CSA, CAD, CIS, etc) preferred

• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• AI Fundamentals - Understanding of core AI concepts and methods, ability to apply AI to job-relevant use cases and capacity to contribute to organizational AI reimagination.
• Change Management - Change Management refers to a systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment. It can mean adapting to change, controlling change and/or effecting change.
• Cloud Infrastructure Management - Setting up, configuring, monitoring, and optimizing the components of cloud infrastructure.
• Computer Networking - A system in which multiple computers are connected to each other to share information and resources.
• Cybersecurity Risk Management - The process of developing cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstrating the business risks associated with these loopholes and providing risk treatment and prioritization strategies to effectively address the cyber-related risks, threats and vulnerabilities, ensuring appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework.
• DevSecOps - A set of practices that automates the integration of security at every phase of the software development lifecycle, from initial design through integration, testing, deployment, and software delivery, with an aim towards shortening the systems development life cycle and pas well as continuous delivery and a security first approach.
• General Programming - Applies a computer language to communicate with computers using a set of instructions and to automate the execution of tasks.
• Infrastructure as Code (IaC) - The process of managing and provisioning infrastructure through code instead of through manual processes.
• IT Infrastructure Management - Planning, design, delivery and control of information technology infrastructure.
• Performance Monitoring - The process of measuring the performance of a system in real time in order to determine problems and identify other factors that may cause problems in the future.
• Policy Management - The process of creating, implementing and maintaining policies and procedures within an organization.
• Process Automation - Also known as business automation or digital transformation, this is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization.
• Service Delivery Management - The manner in which an organization provides users access to IT services, which include applications, data storage and other business resources.
• Systems Administration - Performs a variety of functions including user management, system monitoring, system configuration, performance tuning, backup and recovery, and access control.
• System Platform- A system platform refers to the underlying foundation or framework that supports and manages the operation of software applications and hardware components within a computing environment. It provides a standardized and cohesive infrastructure, allowing for the development, deployment, and integration of various technologies and services.
• Systems Testing - The process of testing conducted on a complete integrated system to evaluate the systems compliance with its specified requirements.
• Systems Integration - The process of linking together various IT systems, services and/or software to enable all of them to work functionally together.
• Troubleshooting - The act or process of discovering and resolving problems, disputes, or mechanical issues through a systematic, usually iterative, approach.

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