The Goldman Sachs Group, Inc

Platform Solutions- Richardson- Vice President, Analytics & Reporting- 9848762

The Goldman Sachs Group, Inc$130K — $180K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Analytics, Administration, Management Information Systems or related field
  • 5 years of experience in analytics or related role
  • 4 years of experience with consumer finance products
  • Proficient in SQL for data extraction and manipulation
  • Experience using Tableau or similar BI tools for reporting dashboards
  • Proficient in MS-Excel for data analysis and visualization
  • 1 year of experience supporting audits and exams.

Responsibilities

  • Participate in the complaints feedback loop by sharing insights with stakeholders
  • Lead the development of data infrastructure for complaints reporting
  • Design and publish reporting dashboards to support complaints workstream
  • Independently lead forums on complaints insights with stakeholders
  • Conduct deep dive analyses on complaints trends and root causes
  • Utilize advanced analytical techniques like Natural Language Processing
  • Generate executive level complaints reporting on a regular basis

Benefits

  • Comprehensive health and wellness programs
  • Retirement savings plan options with company match
  • Flexible work arrangements and remote work opportunities
  • Career development and mentorship programs
  • Opportunities for community involvement and social impact initiatives
Full Job Description
Job Description

Job Duties: Vice President, Analytics & Reporting with Goldman Sachs Bank USA in Richardson, Texas. Participate in the complaints feedback loop process by sharing/collecting insights across stakeholders from product, advocacy and second line. Lead development of critical data infrastructure to support complaints reporting and analytics, by collaborating with product, operations and data engineering teams. Lead design, development and publishing of reporting dashboards (with drilldown) to support complaints workstream. Independently lead forums on complaints insights (such as marketing complaints forum), by working with stakeholders and creating presentation materials. Present the findings to senior leadership. Conduct deep dive analysis on complaints trends, insights and root causes by collating complaints data with customer profile data and product behavior data. Present insights and recommendations to senior leadership. Utilize advanced analytical techniques such as Text based analysis (Natural Language Processing) to analyze customer complaint narratives and generate critical insights. Provide ongoing support to build and monitor controls ecosystem for complaints. Generate executive level complaints reporting on a regular basis. Support governance and audit responses around complaints management.

Job Requirements: Bachelor's degree (U.S. or foreign equivalent) in Business Analytics, Business Administration, Management Information Systems, or a related field and five (5) year of experience in the job offered or in a related role. Prior experience must include four (4) years with each of the following: experience in consumer finance products; utilizing SQL to perform data extract and data manipulation operations; using Tableau, Business Objects or other equivalent Business Intelligence tools to design, develop and publish reporting dashboards by collating data from multiple data sources; creating and publishing executive presentations; building hypothesis, utilizing business judgement, conducting root cause analysis and generating insights by analyzing data using SQL and MS-EXCEL; utilizing data merging, data summary techniques including lookups and pivots in MS-EXCEL. Building charts and graphs from data; utilizing advanced statistical packages in R, Python, SAS or other equivalent tools to create analytical and statistical insights; and managing projects across different stakeholders and utilizing project management tools such as JIRA or MS PROJECT. Prior experience must include one (1) year with each of the following: providing support for audits and exams by preparing and presenting responses; and building and managing preventive and detective controls.

About The Goldman Sachs Group, Inc

The Goldman Sachs Group, Inc. provides investment banking, securities, and investment management services, as well as financial services to corporations, financial institutions, governments, and high-net-worth individuals worldwide. Its Investment Banking segment offers financial advisory services, including advisory assignments concerning mergers and acquisitions, divestitures, corporate defense, risk management, and restructurings and spin-offs; and underwriting services comprising public offerings and private placements of a range of securities, loans, and other financial instruments, and derivative transactions. The company’s Institutional Client Services segment provides client execution services, such as fixed income, currency, and commodities client execution related to making markets in interest rate products, credit products, mortgages, currencies, and commodities; and equities related to making markets in equity products, as well as executes and clears institutional client transactions on stock, options, and futures exchanges. This segment also engages in the securities services business providing financing, securities lending, and other brokerage services to institutional clients, including hedge funds, mutual funds, pension funds, and foundations. Its Investing and Lending segment originates longer-term loans; and invests in debt securities, loans, public and private equity securities, real estate, consolidated investment entities, distressed assets, currencies, commodities, and power generation facilities. The company’s investment management segment provides investment products and services, as well as offers wealth advisory services, including portfolio management and financial counseling, and brokerage and other transaction services.

The Goldman Sachs Group, Inc. Careers

Join the prestigious team at The Goldman Sachs Group, Inc., a global leader in finance and investments, and propel your career to new heights. Our firm is renowned for its commitment to excellence, innovation, and leadership in the financial sector.

Work You’ll Do

At Goldman Sachs, you will be part of a dynamic environment that fosters growth, diversity, and professional development. Engage in transformative projects that redefine the landscape of global finance, driven by a culture of high performance and continuous improvement.

Lead with Innovation and Leadership

Step into a role where your skills will be honed and your leadership capabilities enhanced. The Goldman Sachs Group, Inc. is at the forefront of merging financial expertise with technological innovation, creating a platform for you to lead impactful initiatives.

Join Our Diverse and Inclusive Team

Diversity and inclusion are at the core of our company culture. With employees from various backgrounds, Goldman Sachs thrives on the rich ideas and perspectives that this diversity brings. Here, every team member’s contribution is valued, and every voice is heard.

Explore Job Opportunities and Internships

Whether you’re seeking full-time employment or looking into internship opportunities, Goldman Sachs offers a range of positions that cater to different skills, experiences, and career aspirations. From analyst to executive positions, discover how you can contribute to our legacy of success.

Networking and Professional Growth

Goldman Sachs is not just a workplace. It is a community where you can build lasting relationships with colleagues and industry leaders. Our networking events, mentorship programs, and professional groups foster connections that can accelerate your career trajectory.

Benefits and Career Development

Invest in your future with Goldman Sachs’ unparalleled employee benefits and career development programs. From comprehensive health benefits to personalized career coaching and leadership training, we ensure that our team is equipped for success, both professionally and personally.

Prepare for Your Future

Ready to take the next step? Prepare your resume, sharpen your interview skills, and explore the vast array of job opportunities at The Goldman Sachs Group, Inc. Our hiring process is designed to identify and nurture talent, helping you to achieve your career goals.

Stay Connected

Keep up to date with the latest from Goldman Sachs Careers by subscribing to our job alert emails. Tailor your preferences to receive updates that match your career interests and stay ahead in the competitive financial sector.

Join The Goldman Sachs Group, Inc.

Embark on a rewarding journey with The Goldman Sachs Group, Inc. where your potential is limitless. Explore positions, read about our company culture, and apply today to become part of a team that values growth, leadership, and innovation.

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At The Goldman Sachs Group, Inc., your career is just the beginning – it’s an opportunity to excel and lead in the global financial industry. Join us and make your mark!
Learn more about The Goldman Sachs Group, Inc
Size
45,100 employees
Market Cap
$115.8 billion
Industry
Net Income
$9.4 billion
Founded
1869
5 Year Trend
+11.3%
Revenue
$53.4 billion
NASDAQ

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