Job DescriptionRole SummaryThe Platform Operations Lead owns the operational health, release management, test automation, and continuous improvement of the enterprise Workday platform - spanning production operations, incident management, release coordination, platform monitoring, and enterprise regression testing across HCM and Finance. This is an operations, reliability, and release-assurance leadership role, best suited to candidates from Workday Operations, ITSM, Release Management, SRE, or Test Automation backgrounds rather than traditional software engineering.
Key Responsibilities:Platform Operations & Reliability
- Lead day-to-day platform operations, incident/problem/change management, and major incident RCA and remediation.
- Monitor platform health, KPIs, and operational dashboards; drive readiness reviews and service continuity planning.
Release & Change Management
- Lead Workday bi-annual release planning, impact assessments, and feature enablement.
- Coordinate tenant migrations, refreshes, and deployment schedules; govern changes through CAB.
Test Automation & Release Assurance
- Own the enterprise test automation strategy, ensuring regression coverage across HCM, Finance, Security, and Integrations.
- Lead regression testing for releases, tenant refreshes, and vendor patches prior to production promotion.
- Expand automated coverage using enterprise test automation platforms to reduce manual effort and improve release confidence.
- Define release readiness criteria with Product, Engineering, and QA; track quality via coverage and defect metrics.
Automation, Environments & Stakeholders
- Drive automation of operational workflows and self-service capabilities to reduce incidents and manual effort.
- Oversee tenant provisioning, environment governance, and certificate/vendor dependencies.
- Partner with Product, HR/Finance Technology, Security, Risk, and vendors; deliver executive-ready reporting on platform health and risk.
Basic Qualifications:- Bachelor's degree, or equivalent work experience
- Five to six years of relevant experience
Preferred Skills:- 8+ years in technology operations or enterprise application support, including 3+ years leading operations/service management for mission-critical SaaS platforms.
- Experience supporting Workday HCM, Finance, Integrations, or Security, including tenant strategy, releases, and production support.
- Strong grounding in ITIL-based Incident/Problem/Change/Release Management, with experience building KPIs and executive scorecards.
- Experience implementing enterprise test automation programs (e.g., Opkey, Kainos or equivalent) and regression/release certification practices.
- Excellent executive communication and cross-functional influence without direct authority.
Success Measures - Improved platform reliability and reduced incident volume / MTTR.
- 80-90% automated regression coverage for critical business processes.
- Successful bi-annual releases with minimal production impact.
- Reduced manual testing effort and stronger governance/risk controls.
***This role requires working from a U.S. Bank location three (3) or more days per week.***"This position is not open to visa sponsorship"Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
Posting may be closed earlier due to high volume of applicants. 
