The demo is easy: wire up a model, give it a few tools, and watch it book a meeting or draft an email. But the moment that agent needs to touch a real system - pull a live customer record, send email on your behalf, or move real money - two things have to be true at once. It has to be able to reach the system, and it has to be allowed to take the action. Connecting an agent to Salesforce or Gmail is easy, but proving which agent took that action, on behalf of which user, against which system is hard.

Arcade is the MCP runtime that does both. We connect agents to the systems they need to act on in agent-friendly ways, and we give every one of them a permission slip and a paper trail - proof of what it's allowed to do, and a record of exactly what it did. Real actions, on real systems, that customers actually ship.

The Challenge

As Arcade's Platform Governance Product Manager, you will own the governance capabilities required to attract, win, and scale Fortune 2000+ companies, building the agent-native security, tool governance, and observability features businesses need to boost employee productivity safely.

We believe the best enterprise platforms are built by product managers who think in systems, not features. You'll go deep on enterprise requirements without fragmenting the platform to fit any single customer.

We need someone gritty who is excited to operate in ambiguity, dive into the details, and say no strategically to build a core scalable agent action platform.You will work with (and push back on) sales and engineering to build what allows businesses to safely automate work with agents at scale.

What You'll Do

As Arcade's Platform Governance Product Manager you will build and own the roadmap for the intersection of our enterprise buyers, their security and platform teams, and our engineering org, translating complex, high-stakes requirements into a coherent product direction.

You will focus on working towards the following goals:

• Own the roadmap for our Arcade deployed enterprise customers, both self-hosted and Arcade managed.
• Identify and prioritize platform gaps blocking signed and pipeline enterprise customers
• Build powerful security & governance features without compromising long-term architecture
• Enable successful enterprise deployments with sales and solutions engineering
• Curate the right mix of future-facing enablement features with today's customer needs.
• Preserve a unified platform model that scales from self-serve to enterprise

And own initiatives such as:

• Contextual tool access
• SSO and enterprise identity integration (Entra, Okta)
• Multi-tenancy, projects, and organizational structures
• Agent telemetry for self-hosted deployments
• Audit logs, compliance tools, and administrative controls
• On-prem deployment requirements
• CLI instrumentation

Required Skills

• Strong technical background and comfort partnering deeply with senior engineers
• Familiarity with authentication/authorization patterns (OAuth, RBAC, scoped tokens, secrets management)
• Define user personas rigorously and can design a system that balances the needs of a buyer and multiple end-users
• Ability to make architectural tradeoffs in ambiguity
• Experience building and selling middleware and integrations platforms and infrastructure
• Experience working with enterprise customers or sales-informed product roadmaps
• Judgment for when a self-serve feature set needs to graduate to top-down enterprise sales
• Bias toward platforms that stay simple at the surface while holding real enterprise depth underneath
• Preference for durable systems over quick fixes
• Bias for AI automation including comfort prototyping product ideas and automating personal workflows. Prototyping in the AI era is writing code.

Bonus Points

• Experience with MCP, agentic tooling, or the AI agent ecosystem
• Experience building and selling on-prem software
• You've been a forward-deployed engineer, sales engineer, worked in software sales, or have been a software engineer before

Join The Movement

We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.

If you want to look back in 5 years and say, "I helped build that", then we want to talk to you. Ready to make AI actually useful? Apply Now

Compensation and Benefits

This role offers a competitive salary, equity, and benefits. Compensation is aligned with what is outlined below and determined based on a candidate's background, experience, and performance.

Salary Range

$237,000 USD + Equity