Job DescriptionJob Highlights:The
Plastic and Reconstructive Surgery (PRS) Area Specialist role is a US, regionally based marketing position that partners closely with the Area Business Manager and internal stakeholders to best serve and advocate for the PRS customer. The PRS Area Specialist assumes ownership of the PRS customer experience and ensures customer needs are met through remote and onsite account management. Additionally, the PRS Area Specialist is a brand ambassador in the US, responsible for building a foundation for the future growth and introductions in the PRS market.
PRS Account Management Responsibilities: - Manages PRS customer accounts in US region as assigned
- Virtually interfaces with accounts via telcon, email, text/phone, as well as in-person as needed.
- Responds to and/or streamlines account inquiries to the appropriate internal partners, such as Area Business Manager, Medical Science Liaison, order entry, billing resolution, complaint management, etc.
- Provides orientation to existing customers and new accounts on best practices for product ordering and payment processes
- Works collaboratively with internal partners (Area Business Manager, Contracts) to establish new accounts and pricing contracts
- Resolves pricing discrepancies with customer and PRS customer care and establishes/renews pricing contracts for existing customers
- Facilitates urgent/last minute order fulfillment, via trunk stock
- Coordinates product returns and works with internal team to refund or credit customers in a timely manner
- Acts as product expert and responds to product inquiries from customers and directs inquiries to Medical Affairs, as appropriate
- Supports accounts and advises on product sizing, storage requirements, etc., according to the instructions for use
- Follows up on trade show leads, proactively reaches out to new accounts
- Fulfills product literature requests and distributes collateral, guides, and content as required
- Connects billing issues with AR counterparts
- Escalates customer issues for PRS leadership decision
- Uses analytical tools to provide customer insights to update, track, and plan performance
- Participates in continued education and compliance around appropriate commercial execution
Qualifications: - Bachelor's degree required
- Minimum of 2 years corporate environment experience required
- High integrity and ethics
- Outstanding communication skills
- Exceptional organizational and creative skills
- Strong interpersonal skills, highly collaborative, and demonstrated ability to build effective working relationships across company functional areas
- Self-starter and ability to prioritize and multi-task in a fast-paced environment
- Strong project management skills, along with the ability to manage multiple tasks simultaneously
- Ability to travel (up to 40%) domestically in US, to include overnights
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Primary Work LocationUSA MA - Lexington
Additional LocationsWork ShiftAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information$91,500.00 - $146,300.00 USD Annual
