Your mission, roles and responsibilitiesResponsibilities- Perform the role of the customer within the Plant.
- Manage and guarantee resolution of customers concerns on a daily basis working closely with Production and Engineering.
- Coach and train the operator/GAP leaders/supervisors on the quality principles of Faurecia and Customer specifics.
- Champion QSE activities and coach plant personnel.
- Manage the quality system through the UAP's.
- Supports and leads continuous improvements by utilizing the appropriate quality tools and provide data analysis.
- Conduct investigations to determine causes of defects, make recommendations for corrective action.
- Update and maintain the control plan and confirm PFMEA updates from the Plant Process Engineer.
- Responsible for presenting and submission of initial customer PPAP for all parts produced within Faurecia, in conjunction with the Program Quality Leader, (Re-PPAP of engineering changes/process changes/in-sourcing).
- Input all external complaints into QSSC (Review and monitor complaint status until closure).
- Ensure customer/internal complaints are adequately answered, on time, and using FIS problem solving methodology with active participation from production personnel. (QRCI, Quality Walls, etc.).
- When there are programs in launch, the QE will assume the responsibilities outlined in the Plant Quality Lead Job Description. This will be determined and assigned by the Quality Manager.
Health, Safety & Environment (HSE):
- Support commitments established in the ISO 14001/45001 HSE Integrated Policy.
- Conform to requirements established in Fraser Plant ISO 14001/45001 Environmental Management System (EMS) procedures and work instructions.
- Ensure members in assigned area(s) of responsibility conform to relevant EMS requirements.
- Support environmental programs to achieve objectives and targets.
Your profile and competencies to succeedKnowledge / Skills:
- In-depth knowledge of quality engineering techniques
- Good knowledge of Program standards, tools, and methods
- Strong Customer satisfaction orientation
- Above average communication skills and interpersonal skills
Education / Experience:
- Bachelor's degree in engineering or similar (preferred)
- 2 to 5 years of experience in an industrial environment (ideally in the automotive industry)
Knowledge in Control plans, D/PFMEA's, Process Audits, & ISO/TS 16949, Key characteristic management, 8D/Corrective action skills, APQP, MSA, SPC, & PPAP.
What we can do for you- At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
- We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
- We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
- We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
- We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
- Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.56C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.
Salary Range: USD 85,000 - 110,000
