Job Title
Planon Administrator
Job Description Summary
We are seeking an experienced Planon System Administrator to manage, configure, and support our client’s Planon Integrated Workplace Management System (IWMS). This role is responsible for ensuring the stability, performance, and continuous improvement of the Planon platform in support of Project & Space Management operations.
Job Description
Key Responsibilities:
System Administration & Configuration
Administer and maintain the Planon IWMS platform, including modules for Project Management & Space & Workplace Management
Configure workflows, business rules, forms, dashboards, and reports to meet business requirements
Manage user roles, permissions, and security settings
Perform any configuration changes in coordination with client and vendors
CMMS specialists must be able to communicate with many different types of workers, managers, and procurement staff to schedule workers, order the correct parts, and work within budgets to carry out a maintenance or repair work plan
Support & Operations
Serve as the primary point of contact for Planon-related issues and requests for client and it’s real estate service providers.
Provide tier 2/3 support and troubleshoot system errors, integrations, and performance issues
Monitor system health, data integrity, and scheduled jobs
Coordinate with Planon support and implementation partners as needed
Data & Integrations
Manage master data (locations, space, projects)
Support integrations between Planon and other enterprise systems (ERP, HR, Procurement, Business Intelligence, FM, etc.)
Perform data imports, exports, and validations
Continuous Improvement
Gather requirements from Project Management and Workplace teams
Translate business needs into system enhancements and configurations
Document system configurations, processes, and standard operating procedures
Testing & Implementation Support
Develop and execute test scenarios, test scripts, and UAT plans for Planon enhancements and releases
Coordinate and support User Acceptance Testing with business stakeholders
Validate configurations and data against documented requirements
Support post-implementation stabilization
Training & Governance
Train end users, super users, and administrators
Promote best practices for system usage and partner with client on data governance strategies
Support audit, compliance, and reporting requirements
Assist with training materials and end-user documentation
Facilitate workshops, demos, and requirement review sessions
Support change management efforts, including user communications and adoption strategies
Required Qualifications
Bachelor’s degree in Information Systems, Facilities Management, or related field (or equivalent experience)
2–5+ years of experience administering or supporting Planon IWMS or other competing corporate real estate solutions
Strong understanding of facilities management and/or real estate business processes
Experience with system configuration, workflows, and reporting
Ability to troubleshoot complex system and data issues
Strong communication and stakeholder management skills
Preferred Qualifications
Planon certification(s)
Experience with SQL, APIs, or integration platforms
Experience supporting large, multi-site organizations
Familiarity with ITIL or service management processes
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
