Voya Financial, Inc

Plan Manager-2

Voya Financial, Inc • $109K — $136K *
Boston, MA 02115In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in the financial services industry
  • Strong customer service skills
  • Experience managing sensitive client relationships
  • Bachelor's degree in Business Administration preferred

Responsibilities

  • Ensure seamless day-to-day operations and delivery of processing events
  • Apply operational best practices for efficient plan management
  • Enhance service delivery by managing risk and efficiency
  • Serve as a liaison between internal and external partners
  • Participate actively in sponsor calls and meetings
  • Support sales opportunities with onsite presentations
  • Travel as needed for client meetings

Benefits

  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan with up to 6% company matching
  • Employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • 20 days paid time off plus nine paid holidays
  • 40 hours of paid volunteer time per year
Full Job Description
Get to Know the Opportunity

Manages all aspects of specific sponsored plans while building and maintaining strong client relationships and supporting overall profitability. This role typically supports larger and/or more complex plans and customers, requiring a high level of client engagement and operational expertise.

Please Note: This position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from your assigned office.

The Contributions You'll Make
  • Ensure seamless day-to-day operations and timely delivery of periodic processing events
  • Apply operational best practices to ensure plans run efficiently and meet specific client needs
  • Enhance service delivery by managing risk and improving efficiency and quality
  • Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust
  • Actively participate in sponsor calls and meetings
  • Support sales opportunities, including participation in onsite presentations
  • Travel as needed to attend client meetings


Minimum Knowledge & Experience
  • 5+ years of experience in the financial services industry
  • Strong customer service experience and skills
  • Experience managing highly sensitive and at-risk client relationships


Preferred Knowledge & Experience
  • Bachelor's degree in Business Administration or equivalent

#LI-VP1

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$109,000 - $136,250 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer
  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan - with generous company matching contributions (up to 6%)
  • Voya Retirement Plan - employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time - 40 hours per calendar year


Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:
  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.


Learn more aboutCritical Skills

About Voya Financial, Inc

Voya Financial, Inc. is an American financial, retirement, investment, and insurance company based in New York City. The company was formed in 1991 as ING U.S., Inc. and was renamed Voya Financial in 2014. Voya Financial operates in the United States and has more than 6,000 employees. The company provides retirement, investment, and insurance solutions to individuals and businesses.
Learn more about Voya Financial, Inc
Size
6,000 employees
Market Cap
$5.8 billion
Industry
Finance & Insurance
Net Income
-$206 million
Founded
1991
5 Year Trend
-13.7%
Revenue
$7.7 billion
NASDAQ
VOYA
* Ladders Estimates

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