Description Location: UCHealth Harmony Campus 2315 - Fort Collins, CO
Department: Provider Relations North
Work Schedule: Full Time, 80.00 hours per pay period (2 weeks)
Shift: Days
Pay: $38.72 - $58.08 / hour. Pay is dependent on applicant's relevant experience
This position is an onsite role and does not offer a hybrid or remote option
Summary: As a face of the organization for UCHealth, the Senior Physician Relations Representative is a dynamic networker and dedicated relationship-builder. This role demands excellent communication skills across all mediums - verbal, nonverbal, and written.
This individual excels at problem solving, and fosters positive connections with excellent customer service skills. They are adaptable to evolving situations and operate as a motivated self-starter, proactively driving initiatives.
A key responsibility involves leading referral development activities as informed by the yearly strategic plan and physician relations program plan. They establish, cultivate, and maintain rapport with physicians and key stakeholders.
The Representative consistently presents a professional image and is highly organized in managing their responsibilities. They utilize data analysis to inform strategies and effectively leverage collateral materials. Success in this role also requires diligent planning in advance to optimize outreach and engagement efforts.
Responsibilities:- Identifies appropriate prospects, delivers designed messaging in a timely manner, organizes meetings between referral sources and hospital affiliated providers, coordinates access to hospital services and verifies physician satisfaction with the outcome of referrals.
- Promotes new and existing programs, services and providers to the referring community both locally and regionally. Implements physician relations activities which include 1:1 visits, educational events, focus groups, continuing medical education and social events. Develops and implements creative tactical outreach initiatives and specific growth goals for multiple service lines or programs.
- Establishes new business growth opportunities, develops successful marketing materials. Identifies service issues and communicates operational image issues that impede physician referrals or patient and physician satisfaction. Responsible for a large number of service lines or projects.
- Mentors other representatives to provide education, support, and guidance. Participates in performance improvement, quality improvement and patient safety activities. Assists in maintaining compliance with Joint Commission accreditation and other regulatory standards.
Requirements:- Bachelor's degree.
- 5 years' experience working with physicians in sales, business development or referral development.
Employees are our number one asset.
UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *
Recognition
- Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.
- Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
- Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.
Health and well-being
- Medical, dental and vision coverage.
- Access to 24/7 mental health and well-being support for employees and dependents.
- Discounted gym memberships and fitness resources.
- Free Care.com membership.
- Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
- Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.
- Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.
- Employer-provided short-term disability and long-term disability with a buy-up coverage option.
Retirement and savings
- 403(b) plan with employer matching contribution.
- Additional 457(b) plan may be available.
- Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.
Education and career growth
- UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.
- Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
- Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
- Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
- Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.
* Eligibility for some programs is based on an employee's scheduled work hours.
UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.
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