Physician Director of Medical Operations

Concentra Careers • $200K — $250K *
Atlanta, GA 30349In-Person
Hospitals & Medical Centers
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Board Certified in Occupational Medicine or other Primary Care specialty
  • Current unrestricted medical license in state of jurisdiction
  • Unrestricted DEA license for state of jurisdiction
  • Medical degree (MD or DO) from accredited institution
  • Minimum five years directly applicable clinical and supervisory experience
  • Preferred three years in managed care or occupational medicine consulting
  • Experience in developing medical quality improvement programs

Responsibilities

  • Ensure quality and patient safety across service lines
  • Manage clinical and financial metrics effectively
  • Monitor clinical outcomes and intervene in outlier cases
  • Coach clinicians and maintain clinical proficiencies
  • Participate in risk management activities
  • Drive patient satisfaction metrics
  • Mentor clinicians on service delivery and management

Benefits

  • Potential for bonuses and competitive base salary
  • 24 days of Paid Time Off annually
  • 5 days of Paid CME Time annually
  • Medical Malpractice Coverage included
  • 401(k) with employer match
  • Tuition reimbursement opportunities
  • Opportunity to teach residents and students
Full Job Description
Overview

Bonus Potential!

As the Director of Medical Operations, you will build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for clinical management of all sites (centers and on-sites) within area of responsibility. 100% G&A with 80% of the time spent at sites.

Responsibilities

  • Ensures quality and patient safety through the execution of clinical model across markets and service lines
  • Manages key clinical and financial metrics including but not limited to PI's, CMP, case length, days to first recheck, Specialist Referral Rate and other disability management and referral pattern metrics delivered by Clinical Analytics, holding clinicians accountable
  • Monitors and coaches clinical outcomes and intervenes in outlier cases
  • Maintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and fill in as needed. Identifies need for Coding and EMR Specialists intervention for field re-training.
  • Participates in appropriate risk management activities
  • Drives patient and client experience/satisfaction metrics such as TAT, NPS, NPER, ENPS
  • Mentors clinicians on service delivery (e.g. managing difficult patients)
  • Works collaboratively with therapy and operations to ensure optimal support and workflows to foster caring environment for treatment
  • Maintains and leverages relationships with employers, payers, referral sources, networks, local communities, stakeholders to drive market growth while responding to requests within 24 hours
  • Mentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management
  • Develops colleague success through all aspects of the talent life cycle for clinicians within the area including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
  • Ensures patient care delivery teams are functioning at an optimal level
  • Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
  • Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes
  • Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan
  • Plans and executes strategies as well as new clinical and business processes within the region
  • Manages clinical staffing and personnel costs
  • Manages and monitors key clinical and financial metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

  • Board Certified in Occupational Medicine, or other Primary Care specialty (such as Emergency Medicine, Family Medicine, or Internal Medicine)
  • Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties
  • Unrestricted DEA license for state of jurisdiction
  • Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution
  • Minimum five years directly applicable experience including relevant clinical and supervisory experience for clinical scope
  • Preferred three years of experience in managed care, physician management and occupational/preventive medicine consulting with employer groups
  • Experience developing and leading medical quality improvement programs, preferably in a managed care setting
  • Understand relevant worker's compensation laws, state medical board requirements/processes and risk management processes

Job-Related Skills/Competencies
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards
  • Agrees, supports, and commits to Concentra's core practice standards and Policies and Procedures
  • Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers
  • Demonstrate a high level of skill with interpersonal relationships and communications
  • Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
  • Proven ability to effectively supervise other professionals
  • Skilled in reviewing the clinical work of others according to professional standards and practice guidelines
  • Ability to supervise, evaluate, coach, and develop staff
  • Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity
  • Ability to "put patients first" and enjoys treating patients
  • Superior patient/customer service and "bed side manner" skills
  • Must be a team player in a multidisciplinary environment
  • Demonstrates a value of all contributions to product and outcome
  • Displays a professional, approachable and selfless demeanor at all times both to external and internal clients
  • Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction
  • Willingness to learn and continuously improve, observed, and reviewed; is positively responsive to feedback via audits, observation by peer and supervisors and reviews
  • Working knowledge of medical office administration and procedures
  • Basic computer skills, including email and basic excel
  • Preferred experience with electronic medical record
  • Excellent critical thinking, deductive reasoning and decision-making skills
  • Sense of urgency, accustomed to tight deadlines, fast paced environment and ability to quickly adapt to change and stressful situations
  • Ability to demonstrate Concentra's core values of having a healing focus, selfless heart and tireless resolve to serve others
  • Consistent demonstration of servant leadership through actions of being welcoming, thoughtful, caring and respectful to all as well as being skillful in clinical care


Additional Data

    • Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call
    • Compensation package:
      • Competitive base salary with annual merit increase opportunity
      • Bonus Incentive
      • Generous Paid Time Off package for new colleagues include:
      • 24 days of Paid Time Off (annually, with roll-over)
      • 5 days of Paid CME Time (annually)
      • 6 Paid Holidays
    • Medical Malpractice Coverage
    • Reimbursement for dues upon approval, for the renewal of applicable licensure, certifications, memberships, etc.
    • 401(k) with Employer Match
    • Tuition Reimbursement opportunity
    • Medical/Vision/Prescription/Dental Plans
    • Life/Disability Insurance
    • Colleague Referral Bonus Program
    • Opportunity to teach residents and students
    • Training provided in Occupational Medicine
    • Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
    • Pre-tax spending accounts (health care and dependent care FSA)
    • Concentra accredited CME courses
    • Occupational Health University
    • Leadership development programs
    • Relocation assistance (when applicable)
    • Commuter benefits
    • Identity theft services
    • Colleague discount program
    • Unmatched opportunities for advancement locally and nationally

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

About Concentra Careers

Concentra Careers

There has never been a better time to explore the diverse job opportunities at Concentra. As a leader in health services, Concentra offers a unique blend of innovation, leadership, and professional growth. Join a team that is dedicated to shaping the future of workplace health and wellness.

Work You'll Do

Join Concentra's exceptional team to assist some of the nation's top companies in managing their employee health in the most efficient way possible. At Concentra, the focus is on leveraging expertise in health and wellness to transform the standard of care in the workplace. Lead in a market where health, industry expertise, and digital innovation meet. Concentra positions itself uniquely in the marketplace, providing a pivotal role in the evolution of occupational healthcare. Engage with a nationwide network of professionals who are renowned for their skills, dedication, and commitment to advancing health services.

Introducing the Concentra Career Development Program

The program is designed to foster professional growth and prepare individuals for leadership roles within the company. Concentra is committed to nurturing talent and providing employees with the tools they need to succeed.

Do Innovative Work

Be part of a team that is not only the largest but also among the most innovative in the health services industry. With over 12,000 dedicated professionals, Concentra is at the forefront of industry expertise and digital innovation.

Drive Your Career Forward

Deliver targeted health solutions and play a crucial role in the development of industry-leading practices. Concentra offers a depth and breadth of knowledge and experience that is unmatched in the healthcare industry.

Be Part of a Great Team

Work with a diverse team that values collaboration and is driven by a shared goal of improving health outcomes. Concentra's culture is built on diversity, inclusion, and a commitment to employee well-being.

Future-Proof Your Career

With a wide array of career paths and educational opportunities, Concentra ensures that every team member has the resources to reach their full potential. The company supports career advancement through comprehensive training programs and certifications.

Explore

Discover how Concentra is revolutionizing health management and improving service delivery across multiple platforms. From clinical care to back-office support, Concentra is a leader in integrated health services.

The Concentra Commitment

With a steadfast commitment to innovation and quality, Concentra continues to lead the way in workplace health. The company's collaborative approach ensures that each client receives customized and effective solutions. ## Stay Connected

Join the Team

Search for open positions that match your skills and interests. Concentra is looking for passionate, curious, and solution-driven individuals. SEARCH CONCENTRA JOBS

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Industry
Healthcare
* Ladders Estimates

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