The OpportunityAt Ally, the Watch Desk serves as a centralized function for real-time monitoring, reactive intelligence, and enterprise situational awareness, supporting the safety and security of our people, facilities, and operations. Positioned at the intersection of operational response and intelligence analysis, the Watch Desk enables timely identification, triage, escalation, and reporting of both external and internal security events.
As the Watch Desk Manager, you will lead a 24/7 operational team, responsible for delivering consistent, high-quality monitoring, triage, and intelligence outputs across all shifts. This role is accountable for establishing and maintaining service level agreements (SLAs) aligned to event types and tiered communication strategies, ensuring that critical information is delivered to stakeholders accurately, timely, and in accordance with organizational priorities.
This position requires a leader who can balance real-time operational oversight with strategic program development, continuously evolving the Watch Desk's capabilities in response to emerging threats, business needs, and leadership expectations.
This role operates in a 24/7 environment. Flexibility is required to support nights, weekends, holidays, and on-call responsibilities, particularly during high-impact or crisis events.
The Work Itself- Lead day-to-day operations of the Watch Desk across all shifts, including scheduling.
- Ensure consistency in monitoring, triage, escalation, and reporting activities across the Watch Desk function.
- Act as escalation support for complex or high-impact events.
- Partner closely with the Security Operations Center (SOC), Intelligence, Executive Protection, Crisis Management, and additional corporate stakeholders.
- Define, implement, and maintain SLAs aligned to event categories and tiered communication strategies.
- Monitor adherence to SLAs across all shifts and analyst levels, providing regular reporting on performance and trends.
- Drive targeted coaching and performance improvement strategies to ensure SLA attainment.
- Develop, track, and report on operational performance metrics.
- Build dashboards and reporting mechanisms to provide visibility to leadership.
- Translate data into insights and recommendations for operational improvement.
- Continuously evolve threat detection, monitoring practices, and reporting standards.
- Drive refinement of monitoring strategies to improve detection accuracy and reduce noise.
- Oversee the integration of open-source intelligence (OSINT), social media monitoring, and threat intelligence tools.
- Lead, coach, and develop a team of Analysts I, II, and/or Senior Analysts.
All Physical Security- Ability to perform the essential functions of the position, with or without reasonable accommodation, which may include movement throughout company facilities, conducting security assessments, supporting operational activities, participating in emergency response procedures, and carrying out assigned security responsibilities.
- Ability to recognize, assess, document, escalate, and appropriately respond to security incidents, safety concerns, emergencies, disruptions, or unauthorized access events using sound judgment, established procedures, and effective communication.
- Ability to successfully obtain, maintain, and demonstrate proficiency in required security, safety, emergency response, compliance, or other job-related training, certifications, and qualifications applicable to the position.
- Ability to perform the essential functions of the position in applicable work environments, which may include indoor and outdoor settings, varying weather conditions, and construction areas, with or without reasonable accommodation.
- Ability to meet applicable job-related lifting requirements, including repetitive lifting where required by the role, with or without reasonable accommodation.
Additional Requirements for Operational Physical Security RolesIn addition to the requirements applicable to all Physical Security roles, candidates must be able to:- Ability to perform the essential functions of the position, with or without reasonable accommodation, which may include movement throughout company facilities, conducting security assessments, supporting operational activities, participating in emergency response procedures, and carrying out assigned security responsibilities.
- Ability to recognize, assess, document, escalate, and appropriately respond to security incidents, safety concerns, emergencies, disruptions, or unauthorized access events using sound judgment, established procedures, and effective communication.
- Ability to successfully obtain, maintain, and demonstrate proficiency in required security, safety, emergency response, compliance, or other job-related training, certifications, and qualifications applicable to the position.
- Ability to perform operational security duties, with or without reasonable accommodation, which may include extended periods of standing or walking, movement between locations, facility inspections, security patrols, emergency response coordination, and incident management activities.
- Ability to respond to emergency situations, which may include rapidly traversing multiple flights of stairs, assisting employees during evacuations, providing physical support or guidance when necessary, and helping ensure the safe and orderly movement of personnel during emergency events.
Minimum Qualifications- 7+ years of relevant experience or equivalent combination of education and experience
- High school Diploma or GED equivalent
How We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Base Pay Range$90,000.00 - $150,000.00
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
