The Opportunity
We are seeking a senior Physical Security professional to support the operational, lifecycle management and continuous improvements to TC Energy's Digital Physical Security platforms.
This role is responsible for technical application, server, and general infrastructure maintenance, operating Video Surveillance, Access Control, and related systems to protect facilities, assets, and personnel across Canada and the United States. Working closely with members of the Enterprise Security team, Information Services, business unit partners, and external vendors, you will ensure reliable, secure, and modern physical security solutions that support operational excellence.
What you'll do- Provide subject matter expertise and day-to-day administration for Video Management Systems (VMS), Access Control, and related physical security platforms
- Design, deploy, upgrade, commission, maintain, and troubleshoot digital physical security systems at field and office locations
- Support and administer Access Management programs, including identification and access card issuance, lost card processes, and contractor badge requests
- Maintain and update access control policies, restricted access records, and required approvals
- Conduct monthly and quarterly access control audits and produce configuration and compliance reports
- Own all application patching, server upgrade and Windows patching work
- Provide SME-level operational technical support to the Threat Response and Communication Centre (TRAC2)
- Collaborate extensively with internal IT teams (EUS, CSO, Network, Projects) and manage relationships with system integrators and vendors
- Support innovation initiatives, technology roadmaps, and continuous improvement across the physical security product lifecycle
- Maintain accurate documentation, standards, and system records while participating in corporate security reviews and initiatives
Minimum Qualifications- University, college, or trade-school education in a related discipline, or equivalent experience
- 7+ years of relevant experience supporting or designing physical security systems
Preferred Qualifications- Proven hands-on experience deploying, troubleshooting, and maintaining VMS and Access Control systems
- Strong working knowledge of Microsoft operating systems and enterprise IT environments
- Solid understanding of network systems and operational concepts
- Experience working with ticketing systems, documentation tools, and operational support platforms (ServiceNow)
- Strong analytical, problem-solving, communication, and stakeholder engagement skills
- Strong understanding of network architecture across both logical (IP, VLANs, segmentation) and physical (field devices, controllers, cabling) layers, applied to the design and integration of physical security systems
- Understanding of SD-WAN and logical network segmentation principles, including how logical separation supports secure integration of physical security systems
- Working knowledge of ITSM metrics and service performance tracking, including the use of KPIs (SLAs, incident response, uptime, etc.) to drive operational improvements
- Ability to work cross-functionally with technical and non-technical stakeholders at multiple levels
- Professional demeanor with strong interpersonal, documentation, and presentation skills
- Capability to clearly translate technical security concepts into concise, actionable business communication
- Process-oriented mindset with a focus on reliability, security, and continuous improvement
- Hands-on experience with Genetec Security Center or similar enterprise physical security platforms
- Experience with access control platforms such as Genetec, Lenel, C-Cure 9000
- Familiarity with physical security hardware including cameras, access devices, intercoms, intrusion and detection systems, including the ability to build and troubleshoot these devices
- Physical Security or industry-recognized certifications (e.g., CPP, PSP)
- Experience with system imaging, custom scripting, or proprietary OS deployment processes
- Familiarity with project management, process improvement methodologies, or industry security standards
To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico.
#LI-Hybrid
