Job DescriptionYour RoleThe Digital Employee Experience team responsible for all engineering all aspects of client devices. The Physical Platform Engineer, Senior will report to the Sr Manager of productivity engineering. In this role you will manage all aspects of the MacOS workstations and mobile devices. This includes enrolling new devices, software management and configuration management through the entire lifecycle of the devices.
ResponsibilitiesYour WorkIn this role, you will:
- Manage all MacOS devices using JAMF and Microsoft Endpoint Manager (MEM)/Intune for configurations, software deployments, and OS upgrade/patch management
- Assist growth of the MAC platform so it can be utilized as a standard offering for all employees based on use cases and software requirements
- Enrollment of company owned mobile devices (iOS and Android) into MDM control with Microsoft MEM/Intune
- Assist application teams to enable new mobile applications to our devices with proper security and SSO enablement using MEM/Intune using conditional access and Azure application controls
- Provide third-level support for macOS and mobile platforms to maintain the overall health of the environment.
- Carry out operational, strategic activities, and change management of all impact and risk levels.
- Engage in Incident Response, Audit, and Disaster Recovery practices. Directs remediation work as required internally.
- Participate and represent messaging services within the organization at architectural, design, engineering engagements, and project efforts.
- Define, publish, and maintain physical client platform standards, and operational documentation. Maintain awareness of current direction and changes in related technologies.
QualificationsYour Knowledge and Experience - Requires a bachelors degree or equivalent experience
- Requires at least 5 years of prior relevant experience
- Requires 5+ years hands-on working with JAMF managing MacOS workstations
- Requires 5+ years hands-on administration experience with Microsoft MEM/Intune supporting mobile devices MDM and conditional access policies
- Requires 5+ years experience troubleshooting system and network resources for root cause and problem identification
- Knowledge of MAC OSX, VMWare Workstation, VMWare vSphere, Bomgar, MBAM, AppV, ThinApp, among other related and supportive technologies
- Proficient knowledge of authentication mechanisms, and common service protocols such as LDAP, Kerberos, SIP, SMTP, and others
- Proficiency and demonstrated knowledge of client services and common service protocols such as VPN, RDP, SMB, DNS, DHCP, HTTP, SSL and others
HybridThis role requires employees to be in - office based on our hybrid workplace model, balancing purposeful in - person collaboration with flexibility. For most teams, this means coming into the office two days each week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.
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Physical Requirements:Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
