Amazon

Pharmacy Manager (L5), Amazon Pharmacy Clinical Customer Care

Amazon$120K — $162K *
US-Anywhere
+ 2 other locationsRemote
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelors or Doctorate Pharmacy Degree
  • Active and unrestricted Pharmacist License in domicile state
  • Willingness to obtain Pharmacist Licenses in 8 out of 21 US states within 6 months
  • Extensive knowledge of pharmacy regulations and patient safety
  • Prior management experience leading a team

Responsibilities

  • Manage and oversee a team of pharmacists and technicians
  • Coordinate with Operations Managers to guide clinical processes
  • Develop and implement quality improvement measures
  • Ensure adherence to regulatory compliance in daily operations
  • Train and develop team members
  • Create and manage staff scheduling for optimal coverage
  • Investigate and resolve quality errors and coaching issues

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Support for adoption and surrogacy reimbursement
  • Mental health support and EAP services
Full Job Description


** Applicants must possess state-specific license requirements based on their location: residents of Idaho must hold a valid ID license, residents of Arizona must hold a valid AZ license, residents of New Hampshire must hold a valid NH license, and residents of Massachusetts must possess both NH and MA licenses.

Key job responsibilities
• Management and oversight of a team of pharmacists and/or technicians
• Coordinate with Operations Managers to provide clinical guidance to process and project changes in coordination with the Pharmacist in Charge (PIC)
• Manage and develop quality improvement measures, including identifying customer issues and implementing process improvement solutions. Answer questions, provide guidance where necessary surrounding department processes
• Work directly with Operations Managers, Compliance team, and Regulatory Operations to ensure adherence to regulatory requirements and maintain compliance standards in daily operations. Monitor and manage daily operational metrics, making real-time decisions on workflow adjustments and resource allocation to maintain service level agreements (SLAs).
• Responsible for the training and development of the team
• Create and manage rotational job assignments and coordinate daily/weekly scheduling to ensure optimal pharmacy team coverage and workflow efficiency
• Investigate quality errors and facilitate proper resolution, reporting, and coaching as necessary
• Collaborate with HR and department leadership team to coach team members accordingly for performance, quality, and attendance concerns when appropriate including proper documentation.
• Work hands-on in production environment to complete operational tasks and escalations that require leadership.
• Ensure timecard accuracy for team prior to payroll being completed
• Preform other duties as assigned by manager

BASIC QUALIFICATIONS

- Bachelors or Doctorate Pharmacy Degree

- Active and unrestricted Pharmacist License in domicile state

- Willingness to obtain an Active and unrestricted Pharmacist License in a minimum of 8 out of 21 US states which require a Non-resident pharmacist license within the first 6 months in role. PIC will assign the 8 state licenses based on what is currently needed for redundancy purposes.

PREFERRED QUALIFICATIONS

- Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety

- Prior management experience leading a team

- Flexibility to work weekends and/or evenings with occasional extra time as required

- Ability to work independently and as a member of a team

- Ability to work in a highly ambiguous and rapidly changing environment

- Strong problem solver and drive to find a resolution to known problems

- Requires a high level of Bias for Action

- Ability to collaborate and work well with leaders and peers at various levels within the organization

- Understanding of Lean Methodologies

- Previous experience with pharmacy automation

- Familiarity with Warehouse Management Systems (WMS)

- Ability to speak to performance metrics (how, when, who)

- Strong commitment to employee development

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Virtual Location - Arizona - 120,000.00 - 162,400.00 USD annually

USA, FL, Miami - 120,000.00 - 162,400.00 USD annually

USA, ID, Idaho - 120,000.00 - 162,400.00 USD annually

USA, MA, Virtual Location - Massachuset - 120,000.00 - 162,400.00 USD annually

USA, NH, Virtual Location - New Hampshi - 120,000.00 - 162,400.00 USD annually

USA, TX, Austin - 120,000.00 - 162,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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