Role Summary:

This role assists in the management of the Pharmacy Client Services Operations organization with implementation and service of new and renewing clients (almost 6300 Pharmacy clients and over 6 million customers). 

Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

Responsibilities:

• Responsible for delivering the overall client implementation strategy for each assigned client while aligning with the Cigna Pharmacy Management strategy and Client Services Operations goals

• Manage client installation and executes the client specific claims processing strategy to ensure consistent and effective products and services

• Partners with Sales and Enterprise Operations with rules of engagement when presenting client operational strategy

• Ensures client retention through supporting the client relationship and effectively managing customer issues and meeting their expectations

• Creates solutions and improves processes to support the Sales team as they address client issues, risk points and client requirements

• Clarifies client intent regarding benefit plan design, account structure, reporting and communications

• Gathers, translates, and inputs client requirements into Cigna operating systems

• Subject Matter Expert for (RFP) Response for Proposals

• Produce implementation metrics, such as effective date implementation, client implementation survey scores, 100% referenceable clients, and reduction of implementation set-up reliability tickets

• Adheres to Client Enterprise Operations policies and procedures to ensure optimal productivity as well as ensure client and customer-centricity

Qualification:

• High School Diploma, required. Bachelor’s degree preferred.

• 4+ years of experience with Pharmacy Benefit Management (PBM) and Healthcare implementation, required.

• 4+ years of experience with various Pharmacy PBM systems and vendors, required.

• 2+ years of experience working with clients and brokers developing effective relationships, preferred.

• 2+ years of Experience with ESD, ePro, Vista, a plus.

• Strong presentation skills to internal and external clients and executive leadership, preferred.

• Highly organized with demonstrated ability to manage multiple priorities and execute tasks with strict timelines, required.

• Demonstrated project management experience; planning, coordinating and tracking multi-functional activities, preferred.

• Excellent communication and interpersonal skills to work effectively with internal and external business partners and clients, required.

• Ability to independently operate, negotiate, and take initiative in fast-paced, multi-faceted environment, required.

• Ability to travel up to 10% of the time required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 82,700 - 137,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, .