Insight Enterprises Inc

Pharmacy Business Operations Manager

Insight Enterprises Inc$95K — $115K *
Flint, MI 48504In-Person
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Pharmacy, Business Administration, or Healthcare Administration
  • Strong operational and project management skills
  • Experience in inpatient or outpatient pharmacy operations
  • Ability to manage multiple locations and workflows
  • Excellent communication and leadership abilities

Responsibilities

  • Oversee daily operations for both inpatient and outpatient pharmacies
  • Ensure compliance in workflows, inventory management, and staffing
  • Maintain communication with pharmacy leadership for inventory management
  • Support expansion of outpatient services into new states
  • Monitor and track pharmacy claims for accurate adjudication
  • Manage shipping operations ensuring compliance and patient safety
  • Drive outpatient pharmacy growth through workflow optimization and strategies

Benefits

  • Opportunity to lead across multiple pharmacy locations
  • Involvement in state expansion initiatives
  • Engagement with cross-functional teams for comprehensive service delivery
  • Focus on regulatory compliance and operational excellence
  • Potential for professional development in pharmacy management
Full Job Description
Position Overview
We are seeking a highly organized and operations-driven Pharmacy Business Operations Manager to oversee inpatient and outpatient pharmacy functions across our Michigan locations, including Flint, Warren, and Coldwater. This role ensures all pharmacy operations run efficiently-covering claims oversight, credentialing, shipping workflows, staffing, regulatory readiness, and 340B support. The ideal candidate will lead multi-site pharmacy operations, strengthen financial and operational performance, and ensure seamless coordination between inpatient and outpatient teams.

Benefits:
  • Comprehensive health, dental, and vision insurance
  • Paid time off: vacation, holidays, and sick leave
  • 401(k) with employer match (immediate vesting; eligibility begins after 3 months)
  • Employer - paid short - and long - term disability, basic life insurance
  • Voluntary coverages: accident, critical illness, hospital indemnity, AD&D, etc.


Key Responsibilities:
  • Operational Leadership & Multi-Site Oversight
  • Oversee daily pharmacy operations for outpatient and inpatient locations in Flint, Warren, and Coldwater.
  • Ensure smooth and compliant workflows across all sites, including inventory, ordering, dispensing, shipping, and staffing.
  • Maintain communication with inpatient pharmacy leadership to ensure medications are appropriately ordered, stocked, and reconciled.
  • Support licensure expansion into additional states for outpatient pharmacy services.

Claims, Billing & 340B Support
  • Monitor and track all pharmacy claims across TPAs, PBMs, and payors to ensure accurate adjudication.
  • Verify credentialing status for all pharmacies and ensure all payor enrollments remain active and compliant.
  • Oversee 340B-related workflows, including auto-billing validation, claim matching, diversion/exclusion checks, and pharmacy-covered entity coordination.
  • Identify discrepancies, underpaid claims, or missed revenue opportunities and escalate/resolution as needed.

Shipping & Fulfillment Oversight
  • Ensure shipping operations are timely, compliant, accurate, and aligned with pharmacy standards.
  • Monitor packaging, routing, temperature control, and tracking processes to maintain quality and patient safety.
  • Develop improvements to increase speed, accuracy, and cost-effectiveness.

Staffing, Hiring & Team Management
  • Lead hiring efforts for pharmacists, pharmacy technicians, and support staff across all Michigan locations.
  • Support new hire onboarding, training, performance expectations, and workflow alignment.
  • Ensure proper staffing models are maintained to support volume and growth.


Growth & Outpatient Pharmacy Development
  • Drive growth of the outpatient pharmacy through optimization of workflows, patient engagement strategies, and provider alignment.
  • Work with business development, clinical teams, and operations leaders to expand outpatient pharmacy services.
  • Monitor KPIs, including volume, turnaround time, claim success rates, acquisition cost trends, and margin performance.

Regulatory, Compliance & Credentialing Coordination
  • Maintain up-to-date licenses, permits, payor contracts, enrollments, and state board requirements for all pharmacy locations.
  • Ensure compliance with all Michigan and federal regulations, including pharmacy board rules, USP standards, and applicable accreditation standards.
  • Prepare documentation and support audits, inspections, and regulatory reviews.

Cross-Functional Collaboration
  • Partner with finance, operations, compliance, HR, inpatient pharmacy, outpatient pharmacy, and leadership teams to ensure alignment and execution.
  • Serve as a primary point of contact for all pharmacy operational issues across Michigan locations.
  • Step in to support staffing or operational needs during high-volume periods.

Required Qualifications
  • Bachelor's degree in Pharmacy, Business Administration, Healthcare Administration, or related field.
  • Strong operational, organizational, and project management skills.
  • Experience in pharmacy operations (inpatient, outpatient, or specialty).
  • Ability to manage multiple sites, workflows, and competing priorities.
  • Excellent communication, documentation, and leadership abilities.

Preferred Qualifications
  • Multi-site pharmacy management experience strongly preferred.
  • Understanding of pharmacy claims, TPAs, PBMs, and reimbursement models.
  • Working knowledge of 340B operations and auto-billing workflows.
  • Background in pharmacy credentialing, licensing, and payor enrollment.
  • Experience managing shipping/fulfillment operations in a pharmacy environment.
  • Familiarity with USP /, Michigan Board of Pharmacy requirements, and outpatient/inpatient operations.
  • Experience supporting pharmacy growth initiatives or expansion projects.

About Insight Enterprises Inc

Insight Enterprises Inc Careers

Join the dynamic team at Insight Enterprises Inc, a leading provider in IT solutions and services globally. As a hub of innovation and leadership, Insight Enterprises Inc offers unparalleled job opportunities for professionals eager to drive technological advancements and transformative solutions. Work You’ll Do At Insight Enterprises Inc, you will be part of a culture that thrives on diversity, professional growth, and collaborative success. Our team is dedicated to fostering an environment where creativity and innovation meet to deliver outstanding results for some of the most well-known companies worldwide. Lead in a Unique Market Position Insight Enterprises Inc stands at the forefront of the IT industry, blending cutting-edge technology solutions with deep industry expertise. This unique position allows our team to lead and excel in digital innovation, making us a prime destination for those looking to impact the tech landscape significantly. Engage with a Global Team Collaborate with a global network of professionals who are leaders in technology and business strategy. Our diverse team of over 11,000 members worldwide offers a rich environment for networking, sharing ideas, and pushing the boundaries of what's possible. Insight Enterprises Inc Career Opportunities We are continuously expanding our team and looking for talented individuals who bring a passion for technology and a drive for excellence. Whether you’re seeking a position in management, engineering, sales, or customer support, Insight Enterprises Inc provides a platform to enhance your career. Innovative Work Join us and contribute to projects that redefine industry standards and lead to real-world solutions. At Insight Enterprises Inc, innovation is at the core of what we do. We encourage our team to bring fresh ideas that pave the way for technological advancements and improved client solutions. Be Part of a Great Team At Insight Enterprises Inc, we believe in the power of our people. We are committed to providing our employees with the benefits and support they need to thrive both professionally and personally. From comprehensive health benefits to professional development and leadership training, we invest in our employees' futures. Internship and Employment Opportunities Start your career with Insight Enterprises Inc through our internship programs or full-time employment opportunities. We offer positions that challenge your skills and allow you to grow with the company. Our hiring process is designed to identify and foster leadership potential and to equip you with the necessary tools for a successful career. Stay Connected Join Our Team Explore the various job opportunities at Insight Enterprises Inc by searching open positions that match your skills and interests. We are looking for innovative, curious, and driven team players who are ready to make a significant impact. Keep Up to Date Stay informed with the latest career tips, industry insights, and company news—all from the team at Insight Enterprises Inc. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts and insider information tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Insight Enterprises Inc. Join Insight Enterprises Inc today and be part of a team that values innovation, leadership, and diversity. Shape your future in an environment where your work makes a real difference.
Learn more about Insight Enterprises Inc
Size
11,624 employees
Market Cap
$3.4 billion
Industry
Net Income
$172.6 million
Founded
1988
5 Year Trend
+11.5%
Revenue
$8.3 billion
NASDAQ

Similar Jobs

More Jobs at Insight Enterprises Inc

More Healthcare Jobs

Find similar Pharmacy Business Operations Manager jobs: