ProPharma Group

Pharmacovigilance Client Account Manager, Client Services

ProPharma Group • $80K — $95K *
Western Springs, IL 60558In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Life Sciences or equivalent required
  • Minimum of one year experience in contract, client, or project management
  • Proven track record in client relationship management
  • Strong written and oral communication skills
  • Ability to collaborate effectively within a team and across departments

Responsibilities

  • Manage client expectations and relationships proactively
  • Ensure contracted services are delivered and maintained
  • Identify opportunities for service contract expansion
  • Support onboarding of new client services
  • Lead regular client meetings during service setup
  • Document and maintain client Working Practices
  • Facilitate discussions on service improvements with clients

Benefits

  • Flexible remote work options
  • Opportunities for professional development and growth
  • Access to company health and safety resources
  • Occasional travel opportunities for client engagement
  • Supportive team environment promoting collaboration
Full Job Description
The Pharmacovigilance (PV) Client Account Manager, Client Services is responsible for proactively forging and managing excellent working relationships with clients in support of PV and Medical Information (MI) services. This includes effectively onboarding new clients and managing existing client contracts to ensure ProPharma is providing required services and setting up necessary and appropriate processes for new client contracts.

Essential Functions:
  • Manages designated ProPharma clients and their expectations in a proactive and professional manner.
  • Ensures client contracted services are delivered, maintained and within the scope of the contract.
  • Ensures the potential for expanded contract services is realized.
  • Supports the onboarding of new client contract services.
  • Effectively manages and supports client expectations of services and lead regular client meetings during set up.
  • Supports the extension of designated client services as delegated by management.
  • Develops and maintains client Working Practices and other supporting documentation as required.
  • Forges excellent working relationships with clients via regular open and honest client meetings and communications.
  • Facilitates client discussions on issues or potential improvements with ProPharma including best practices and process efficiencies.
  • Responds to client emails and other communications in a timely and professional manner.
  • Arranges and hosts client visits at ProPharma's offices, as necessary
  • Ensures client invoicing is reflective of services.
  • Development and delivery of client business review meetings.
  • Ensures compliance with the specific Working Practices which have been agreed with designated clients.
  • Prepares for and attends client audits as delegated by management.


Necessary Skills & Abilities:
  • Able to liaise efficiently with client companies to ensure client satisfaction with ProPharma services.
  • Able to work within a team in an open and professional manner.
  • Able to liaise efficiently with internal departments to facilitate delivery of client services.
  • Excellent written and oral communication skills.
  • Computer literacy.
  • Sound planning, prioritizing and organizational skills.
  • Accuracy and attention to detail.
  • Work in a professional manner always, with clients, customers, team members and management.
  • Good working knowledge of Company Standard Operating Procedures.
  • Compliance with Company's health and safety policies.
  • This is a global role which could include line reporting into any site globally.
  • Occasional travel to client or other ProPharma offices.


Educational Requirements:
  • Required: Life Sciences Degree or equivalent.


Experience Requirements:
  • One year experience with a proven track record of success in contract, client, or project management.


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About ProPharma Group

ProPharma Group is a pharmaceutical consulting company that provides regulatory compliance, pharmacovigilance, and medical information services to clients in the healthcare industry. The company was founded in 2001 and is headquartered in Shawnee Mission, Kansas. ProPharma Group offers a range of services, including clinical trial support, quality assurance, and validation services. The company has worked with clients in a variety of industries, including pharmaceuticals, biotechnology, and medical devices.
Learn more about ProPharma Group
Size
500 employees
Industry
Pharmaceuticals & Biotech
Net Income
$5 million
Founded
2001
5 Year Trend
+30%
Revenue
$50 million
* Ladders Estimates

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