Prudential Financial

PGIM Real Estate, Senior Servicing Specialist (Hybrid)

Prudential Financial • $75K — $95K *
Dallas, TX 75217Hybrid
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred
  • Commercial Loan Mortgage Servicing experience
  • Detailed understanding of commercial mortgage loan documents and servicing agreements
  • Strong knowledge of Microsoft Excel, proficient with formulas
  • Ability to perform in a customer-oriented environment utilizing communication and teamwork skills.

Responsibilities

  • Handle all servicing functions throughout the loan's life
  • Manage borrower inquiries and requests with excellent customer service
  • Prepare and maintain interest calculations and amortization schedules
  • Monitor daily reports for accuracy, addressing exceptions
  • Proactively manage servicing tasks and loan triggers
  • Interpret servicing agreements and loan documents for accurate monitoring
  • Recommend process improvements for productivity and efficiency.

Benefits

  • Market competitive base salaries with yearly bonus potential
  • Comprehensive medical, dental, and vision insurance
  • 401(k) plan with up to 4% company match
  • Company-funded pension plan
  • Generous wellness reimbursement of up to $1,600 annually
  • Education benefits for degree and accredited certificate programs
  • Employee Stock Purchase Plan with discounted shares.
Full Job Description
Job Classification:
Investment Management - Investment Operations

What you will do:

The candidate will be responsible for various servicing processes throughout the life cycle of all loans serviced by PRELS with a focus on Prudential's General Account and 3rd Party participated loans. The candidate will also be responsible for learning multiple systems and utilizing financial, analytical, and problem-solving skills. This candidate will be expected to work independently as well as work closely in a team environment collaborating with borrowers, asset managers, investor reporting and accounting teams.

What you can expect:
  • Work independently and as a team to handle all servicing functions throughout the life of the loan, including new loan boarding, cash processing, billing, disbursement and expense processing, rate cap monitoring cash management, system updates for loan modification, and payoff calculations.
  • Manage incoming borrower inquires and requests while providing excellent customer service both verbal and written.
  • Prepare and maintain manual interest calculations and create amortization schedules on more complex loan structures.
  • Monitor daily and monthly reports including system exception reports, suspense, and delinquency reports to ensure accuracy by researching and working issues and exceptions.
  • Proactively work servicing tasks and servicing loan triggers.
  • Read and interpret servicing agreements, loan documents and any other governing documents to ensure accurate new loan boarding and monitoring throughout the life of the loan.
  • Maintain relationship with other departments (such as Accounting, Asset management, Special servicing, other servicing teams, etc.) and other PGIM offices.
  • Review current processes and recommend process improvements as appropriate to enhance productivity, efficiency, and customer service.


What you will bring:
  • Bachelor's Degree preferred
  • Commercial Loan Mortgage Servicing experience
  • Must have a detailed understanding of commercial mortgage loan documents, and servicing agreements, loan terms, complex loan structures, servicing functions, and process flows.
  • Strong working knowledge of Microsoft Excel. Must be able to create spreadsheets, proficient in working with formulas and various calculations.
  • Ability to perform in a strong customer-oriented team environment utilizing strong leadership skills, written and verbal communication skills, professionalism and teamwork.


What will set you apart
  • Having Commercial Servicing experience
  • Ability to work effectively in a team environment and willingness to assist other members.
  • Self-starter with a strong sense of urgency
  • Demonstrate strong analytical and problem-solving skills.
  • Ability to multi-task and work independently in a time sensitive environment.
  • Experience utilizing loan servicing system i.e. McCracken/Strategy is preferred.


*We know not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role.

What we offer you:

  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).


Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.



If you are experiencing a technical issue with your application or an assessment, please email [email protected] to request assistance.

About Prudential Financial

Prudential Financial is a financial services company that specializes in the fields of investment management, life insurance, and retirement benefits. It focuses on helping individuals and institutional customers to grow and protect their wealth. The company also offers an inclusive work environment where employees can develop to their full potential, and give back to the communities where they live and work. Prudential Financial was founded in 1875 and headquartered in Newark, New Jersey.

Prudential Financial Careers

Join the esteemed ranks of Prudential Financial, a global leader in financial services, where your career is nurtured, your innovation valued, and your professional growth guaranteed. Work You’ll Do At Prudential Financial, we are committed to helping individuals and businesses tackle their financial challenges with robust solutions. As part of our team, you will lead efforts to innovate and expand our services, ensuring that we remain at the forefront of the financial industry. Transform the financial landscape with your expertise and join a team where diversity, leadership, and personal growth are not just encouraged but actively fostered. With Prudential Financial, you position yourself at the nexus of finance and cutting-edge innovation. Collaborate with a global network of professionals, dedicated to steering clients through their financial journeys with precision and foresight. Our culture thrives on teamwork, leadership, and a shared commitment to excellence. Prudential Financial Job Opportunities We are actively hiring and have a variety of job opportunities designed to bring out the best in each employee. From entry-level positions to leadership roles, Prudential Financial offers a path for every ambitious professional eager to make an impact in the financial sector. Do Innovative Work Join our team of over 40,000 professionals worldwide, working together to reshape the future of finance. At Prudential Financial, your skills in networking, strategic thinking, and leadership will drive change and foster an environment of continuous innovation and growth. Internship Programs Kickstart your career with a Prudential Financial internship. Our programs offer invaluable industry insights and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark. Benefits and Culture Prudential Financial is not just about professional achievements but also about personal well-being. Our employees enjoy comprehensive benefits, including health, life, and disability insurance, retirement plans, and generous paid time off. More than just benefits, our company culture is built on mutual respect, inclusivity, and the collective pursuit of excellence. Future-Proof Your Career With Prudential Financial, career advancement is a reality. We provide extensive training and development programs, including leadership and diversity training, to ensure you are always ahead of the curve. Explore Discover how Prudential Financial leads the way in financial innovation and client service. Read more about our latest projects and the impact they have on our clients and the industry. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Explore Prudential Financial jobs today and find where you fit in our dynamic team. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Prudential Financial.
Learn more about Prudential Financial
Size
88 employees
Market Cap
$36.2 billion
Industry
Finance & Insurance
Net Income
-$374 million
Founded
1875
5 Year Trend
+3.8%
Revenue
$57 billion
NASDAQ
PBIP
* Ladders Estimates
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