Job Summary
The Personal Travel Concierge is the first point of contact with the Ritz-Carlton Yacht Collection and introduces the unique opportunity of our yacht vacations to potential direct guests in the USA, Canada, and Latin America. In this elite-level sales role, you will manage a database of guests who have expressed interest in sailing with The Ritz-Carlton Yacht Collection. You'll build strong guest relationships, provide white-glove service, VIP access, and real-time support.
Our Personal Travel Concierge is a sales position with earning potential of $80,000 - $150,000 annually (Base + Commission)
In this role you will:
- Curate exceptional journeys by recommending yacht itineraries, onboard experiences, and shore excursions.
- Make 75-100 daily outbound calls following up with guests that have expressed interest on our website or have requested more information on our product (No cold calling).
- Handle inbound sales calls from guests and answer questions about destinations, amenities, and pricing.
- Maintain detailed CRM records and ensure timely follow-up on every lead.
- Embrace feedback, stay coachable, and pursue sales goals with determination and a proactive mindset.
- Live The Ritz-Carlton service values every day, ensuring each interaction reflects our commitment to legendary hospitality
- Offer ancillary services like: Travel Protection, Air & Hotel, and Excursions
To be successful, you will need:
- 5+ years9 experience as a sales professional in a high-end travel or sales environment
- A proven track record of consistently surpassing sales targets and revenue goals
- Experience working in a call center environment, taking both inbound and outbound interactions
- Clear, persuasive communication with strong relationship-building skills
- Comfortable with technology, using CRM systems such as Salesforce, Microsoft Office, and virtual collaboration tools like Teams
- Flexible in schedule9you9re available for evenings, weekends, and holidays to serve guests in various time zones.
- Equipped with a dedicated home office: wired high-speed internet (minimum 25 Mbps) and a quiet workspace
Additional Skills:
- Bilingual - fluent Spanish or Portuguese is a plus
- Must commit to delivering a high level of customer service
- Maintain positive, pleasant behavior while engaging customers & colleagues
- Possess excellent written & verbal communication skills
- Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process
- Maintain a strong desire to learn all aspects of the product, including land, air, hotel & shore excursions to sell & service each reservation effectively
- Maximizes opportunities to increase sales revenue by offering additional amenities and ancillary products
- Ability to follow our exclusive Ritz-Carlton Yacht Collection Sales Process
- Ability to learn and utilize the reservations system
Expected Hours of Work
- Full time (40-hour work week)
- Hours are shift-based and may include evenings when guests are most available
- Flexible to work weekends and public holidays
