Inside Sales Manager, Personal Lines

Role Overview

The Inside Sales Manager is a key leader within VIU's Personal Lines Customer Call Contact Center, responsible for developing, coaching, and leading a team of sales producers to achieve monthly sales goals and drive new business growth. This role combines hands-on leadership with strategic sales planning, creating a high-performance culture through coaching, competitive incentive programs, and accountability. The Inside Sales Manager works closely with team members to enhance their skills, monitors KPIs to track performance, drive OKR's and partners with recruiting to build a talented sales team. Success in this role requires proven sales leadership experience, strong coaching abilities, competitive drive, and the ability to thrive in a fast-paced, growth-oriented environment.

Role Responsibilities

• Adherence to 5 Leadership Expectation Daily
  • Be Intentionally Enthusiastic
  • Discuss development with all associates monthly
  • Know the systems better than team
  • Review previous day's results and address outliers
  • Spend more time with team than on other stuff- 4hrs per day
• Lead, coach, and mentor a team of 15-20 Personal Lines sales producers to achieve and exceed monthly sales targets
• Day to day management of contact center by following contact center principles and best practices established by the business.
• Develop and implement creative sales strategies, programs, and initiatives to drive new business opportunities and revenue growth
• Build, monitor, and analyze KPIs aligned with monthly sales goals and individual producer performance
• Drive team and department results through creation, management and accountability of OKR's
• Conduct regular one-on-one coaching sessions, call reviews, and performance feedback to develop sales skills and close technique
• Deliver performance reviews and provide ongoing development plans for direct reports
• Partner with recruiting team to identify, interview, and hire new sales team members
• Monitor proper headcount and capacity planning to meet forecasted sales goals
• Foster a culture of accountability, competition, and continuous improvement within the sales team
• Maintain well-organized follow-up processes and ensure team adherence to sales workflows and CRM standards
• Collaborate with cross-functional teams to leverage internal resources and support customer needs
• Drive team engagement and retention through effective leadership, recognition, and career development

Key Leadership Competencies

Know the Business - Uses knowledge of market, industry, and company trends to set priorities.

Drive Results - Offers suggestions to reduce costs, improve quality or revenue.

Be Agile - Guides others in preparing and responding to change while adjusting for varying demands.

Think Strategically - Identifies and resolves strategic challenges

Communicate with Impact - Creates and environment with open and direct and respectful communication

Foster Boundaryless Collaborations - Proactively helps and involves others

Champion Talent - Prioritizes attracting and developing talent that reflects a broad range of perspectives and experiences

Qualifications

Education

• High school diploma or equivalent required
• Bachelor's degree in Business, Communications, or related field preferred

• 3-5 years of insurance industry experience (Personal Lines preferred)
• 5+ years of sales or service management experience in a call center or inside sales environment
• Proven leadership background in a sales environment with ability to develop, mentor, and empower teams
• Demonstrated track record of achieving or exceeding sales goals and driving team performance
• Experience creating and managing sales incentive programs and competitive contests
• Strong organizational skills with attention to detail and well-established follow-up processes
• Excellent written and verbal communication skills
• Self-starter with entrepreneurial spirit and desire to grow the business
• Ability to work in a fast-paced, rapidly growing organization

• Experience with CRM systems and sales performance tracking tools
• Background in coaching sales techniques including needs-based selling, objection handling, and closing strategies
• Familiarity with call center metrics and workforce management

• Active Property & Casualty insurance license required (or ability to obtain within 90 days)
• Minimal travel required (occasional team meetings, training, company events)

Knowledge & Skills

• Strong understanding of Personal Lines insurance products (auto, home, renters, umbrella) and sales techniques
• Proven ability to lead and develop sales teams in a call center or inside sales environment
• Skilled in coaching methodologies including call calibration, role-playing, sales technique refinement, and performance feedback
• Experience building KPI and OKR dashboards and using data to drive team performance and accountability
• Knowledge of sales contest design and incentive program management to motivate team results
• Ability to recruit, hire, and onboard new sales talent effectively
• Strong organizational and time management skills with ability to balance coaching, administrative duties, and strategic planning
• Proficiency with CRM platforms, sales tracking systems, and call center technology
• Entrepreneurial mindset with focus on continuous learning, development, and business growth
• Integrity-driven leadership style that builds success through developing authentic relationships with team members
• Desire to help customers protect their future while achieving sales objectives

Department General Management

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent