Northern Trust

Personal Banking Manager

Northern Trust • $75K — $95K *
Palm Beach, FL 33480In-Person
Finance & Insurance
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Strong knowledge of banking operations, products, and services
  • Solid understanding of banking regulations and compliance standards
  • Proven leadership skills to motivate and develop teams
  • Excellent analytical, organizational, and problem?solving abilities
  • Ability to juggle competing priorities with precision and detail orientation
  • Clear and confident verbal and written communication skills
  • Comfortable working both independently and collaboratively across teams

Responsibilities

  • Lead and develop a lobby banking team supporting a full suite of banking products
  • Coach and mentor team members in performance management and career development
  • Set clear goals, organize daily work, and ensure timely task completion
  • Partner with Relationship Managers to identify client needs and deliver holistic solutions
  • Oversee daily client servicing activities such as account management and issue resolution
  • Serve as the primary contact for sensitive client issues, ensuring a high-touch experience
  • Proactively communicate issues to management and ensure regulatory compliance

Benefits

  • Opportunity to work closely with senior stakeholders
  • Focus on career development and team mentorship
  • Engagement in innovative banking solutions and technology enhancements
  • Involvement in operational reporting and process improvement initiatives
  • Exposure to audits and vendor coordination in operations
Full Job Description

We’re looking for an experienced and people‑focused Lobby Banking Manager to lead a high‑performing banking team and deliver exceptional client service. This role blends leadership, client engagement, and operational excellence, with meaningful exposure to relationship management, compliance, and senior stakeholders. You’ll play a key role in developing talent, supporting complex client needs, and ensuring the office runs smoothly and efficiently.

What You’ll Do
  • Lead and develop a lobby banking team that supports clients across a full suite of banking products and services
  • Coach, mentor, and support team members through performance management, career development, and hands‑on training
  • Set clear goals and priorities, organize daily work, and ensure tasks are completed accurately and on time
  • Partner closely with Relationship Managers and subject matter experts to identify client needs and uncover opportunities to deliver holistic solutions
  • Oversee day‑to‑day client servicing activities, including account openings and closures, funds transfers, account maintenance, document imaging, and issue resolution
  • Serve as a primary point of contact for sensitive or complex clients, ensuring a high‑touch, professional experience
  • Proactively communicate and escalate issues as needed to relationship management and National Client Support Services leaders
  • Ensure strict adherence to all policies, procedures, and regulatory requirements, promptly escalating risks or concerns
  • Act as a subject matter expert for banking operations, monitoring account setup and servicing for accuracy and completeness
  • Identify process improvements and share feedback with leadership to enhance service quality and efficiency
  • Maintain strong working knowledge of banking systems and tools, staying current on technology enhancements that improve the client and partner experience
  • Oversee audits and operational reporting (daily, monthly, quarterly, and annual), including overdrafts, documentation reviews, and control checks
  • Support office operations through project work, administrative responsibilities, vendor coordination, and security or life‑safety initiatives
  • Interact with senior leaders and committees as needed, representing the office with professionalism and confidence
  • Serve as a mentor and resource for more junior colleagues, helping raise overall team capability

What You Bring
  • Strong knowledge of banking operations, products, and services
  • Solid understanding of banking regulations and compliance standards
  • Proven leadership skills with the ability to motivate, develop, and guide teams
  • Excellent analytical, organizational, and problem‑solving skills
  • Ability to manage competing priorities while maintaining attention to detail
  • Clear, confident verbal and written communication skills
  • Comfort working independently as well as collaboratively across teams

Experience Requirements
  • Minimum of 5 years of related banking or financial services experience

About Northern Trust

Northern Trust is a global leader in delivering innovative investment management, asset and fund administration, and fiduciary and banking solutions to corporations, institutions, and affluent individuals. They have evolved with the changing needs of their clients and their world.

Northern Trust Careers

Joining Northern Trust means becoming part of a global financial services institution that is dedicated to providing expert guidance and innovative solutions to its clients. At Northern Trust, we pride ourselves on fostering a culture of leadership, diversity, and innovation, which makes us a premier destination for career growth in the financial industry.

Work You’ll Do

At Northern Trust, you will collaborate with some of the most talented professionals in the financial sector. Our team is committed to excellence and equipped with a diverse range of skills that contribute to our dynamic environment. Here, you will have the opportunity to lead projects that transform our services and drive significant value for our clients across the globe.

Explore Job Opportunities and Internships

Whether you are starting your career or looking to make a significant impact in the financial industry, Northern Trust offers a variety of job opportunities and internships that will help you achieve your professional goals. From entry-level positions to leadership roles, our company is actively hiring individuals who are passionate, curious, and driven to excel.

Innovative Work

Northern Trust is at the forefront of financial innovation. Our employees are encouraged to think creatively and leverage cutting-edge technologies to solve complex problems. By joining our team, you will work on pioneering solutions that redefine the standards of financial services.

Be Part of a Great Team

Our team at Northern Trust is more than just a group of employees – we are a community. We value collaboration, and our culture is built on mutual respect and a commitment to diversity and inclusion. Working with us, you will experience a supportive network that is passionate about sharing knowledge and ideas.

Future-Proof Your Career

Northern Trust is dedicated to your professional development. We offer comprehensive benefits, diversity training, and numerous resources to help you grow your career. With our support, you can expand your skills, gain valuable experience, and achieve professional certifications that will enhance your career trajectory.

Stay Connected

Join Our Team

Discover the perfect role for you at Northern Trust by exploring our current job openings that match your skills and interests. We are looking for professionals who are solution-driven and eager to contribute to our legacy of financial excellence.

Keep Up to Date

Stay informed with the latest career tips, industry insights, and professional growth opportunities—all available through our careers blog. At Northern Trust, we ensure that our team members are always ahead in the industry.

Job Alert Emails

Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. At Northern Trust, exciting and rewarding opportunities are always on the horizon, and we are eager to see where your talents can take us. Join Northern Trust today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Here, every position is a chance to contribute to something bigger and to turn your job into a meaningful career.
Learn more about Northern Trust
Size
21,100 employees
Market Cap
$18.1 billion
Industry
Finance & Insurance
Net Income
$1.2 billion
Founded
1889
5 Year Trend
+4.9%
Revenue
$6.1 billion
NASDAQ
NTRS
* Ladders Estimates
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