Salary : $91,318.24 - $125,515.26 Annually
Location : Mountain View City Hall
Job Type: Full-Time
Job Number: 202400089
Department: Community Development Department
Opening Date: 07/23/2025
Closing Date: 8/5/2025 5:00 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: SEIU

What's the Role and What You'll Do
We're looking for a highly motivated, customer service-oriented professional to fill either a Permit Technician or Senior Permit Technician position. The ideal candidate brings outstanding customer service skills and enjoys working on development permits. In this role, you will join a fast-paced, dynamic team environment. Using strong communication skills, you will thrive on a high volume of daily interactions with internal and external customers via email, phone, virtually, or at the Permit Center public counter. The Senior Permit Technician role has increasing responsibilities working on larger multifamily, commercial or mixed-use development projects, coordinating preconstruction meetings with City staff and contractors, and may assist in training and mentoring Permit Technicians. This position (at either level) receives direct supervision from the Permit Center Coordinator and may exercise technical supervision over other office staff. If you are a great communicator and enjoy assisting others in achieving their development dreams, this position is for you! Review our detailed job descriptions (Senior Permit Technician) and (Permit Technician).

Permit Technician

• Efficiently process building and fire protection permit applications and ensure all necessary approvals are obtained from City Departments and external agencies.
• Perform elementary plan check duties on same-day permits, reviewing applications for completeness and conformance to building/fire codes, and City requirements following appropriate policies and procedures.
• Respond to inquiries and confer with developers, engineers, contractors, architects, and the public concerning development review requirements, building and fire codes, and permit regulations in-person at the public counter, on the phone, virtually or by email.
• Build positive working relationships with customers and other City staff to successfully manage permits from initial submittal to construction completion.
• Calculate and collect various plan check and permit fees as necessary.
• Prepare and coordinate property and project inspection data and assist with the gathering of data for inspection reports and investigations.

Senior Permit Technician

In addition to the duties of the Permit Technician, the Senior Permit Technician will:

• Perform complex plan checking duties and review development applications for completeness and for conformance to building codes, City requirements, and other appropriate policies and procedures.
• Exercise strong project management skills to oversee, track and advance permit applications from their submittal through completion of construction.
• Be a lead on certain permit programs, such as ExpressPermitsMV, Preapproved Accessory Dwelling Units, etc.
• Effectively communicate code or permit requirements to a variety of audiences.
• Coordinate meetings between City staff, contractors, and applicant development teams.
• Act as a mentor and provide technical direction on permits and processes to Permit Technicians or other building staff.
• Resolve permit review complications, complaints and customer service issues.

The Essentials
Permit Technician

• Equivalent to the completion of twelfth grade.
• College-level courses in construction management or building inspection techniques.
• Three years of increasingly responsible office/clerical experience that involves public contact.
• Possession of, or ability to obtain, a valid California Driver License.

Bonus Points:

• Experience in planning, zoning, or a public permit center.

Senior Permit Technician

• Equivalent to the completion of twelfth grade.
• College-level courses in construction management or building inspection techniques.
• Two years of permit technician experience.
• Possession of, or ability to obtain, a valid California Driver License.

Bonus Points:

• ICC certification as permit technician or building plans examiner.

Are We a Match?

• You work well in a fast-paced and dynamic team environment.
• You are detail-oriented and highly organized with strong project management skills to keep track of multiple and varying permit processes, deadlines, and customer communications.
• You are patient, adaptable, flexible and solution-oriented in ambiguous situations.
• You have excellent written and verbal communication, active listening, and customer service skills.
• You possess some knowledge of permit processing and construction.
• You're naturally create positive working relationships with customers, city staff, design and construction professionals, and the community to make sure their needs are met.
• You enjoy analyzing and resolving challenges or issues that arise.

Apply Now
Submit your application and resume online at or to the Human Resources Department; City of Mountain View, 500 Castro Street, Mountain View, CA 94041, (650) 903-6309. Please provide a valid email address on your application. This recruitment will close at 5:00 pm PST on August 5, 2025.
Candidates with the most relevant qualifications will be invited to the following process:

• Oral Board Interview Panel (weighted 100%) via video conference (Zoom).
• In-person Department Interview - Select candidates who pass the oral board interview may be invited to meet with staff from the Community Development Department for a more in-depth discussion regarding the position and their qualifications.

Depending on the number of applicants, this process may be altered.
Fine Print. The annual salary range for a Permit Technician is $91,318 - $110,961. The annual salary range for a Senior Permit Technician is $103,257 - $125,515. Pay beyond the control point may be awarded for exceptional experience and qualifications upon hire and/or for meritorious performance while serving. Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Department upon submittal of application. Documentation of the need for accommodation must accompany the request. The City of Mountain View is an Equal Opportunity Employer (EOE). Prior to hire, candidates are required to successfully complete a pre-employment process, including employment verification, Department of Justice (DOJ) and FBI fingerprint check. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination.
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract, and any provisions contained in this bulletin may be modified or revoked without notice.
To learn more, visit our Benefit Comparison Chart and/or the applicable Memorandum of Understanding (MOU) on our .
01

How many years of full-time administrative or clerical experience do you have involving frequent public contact?

• Less than 1 year
• 1 years
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10+ years

02

Briefly describe your qualifying administrative or clerical experience. Include your job title, the name of the agency/company, and the time period (e.g., Jan 2020 - Mar 2023)
03

Have you completed the equivalent to the 12th grade, supplemented by coursework in construction management or building inspection techniques?

• Yes
• No
• I have completed the equivalent to the 12th grade but have no coursework in these

04

How many years of full-time permit technician experience do you have?

• No experience
• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10+ years

05

Do you have professional experience in planning, zoning, or public building permit review settings?

• Yes
• No

06

Have you completed coursework or received training in any of the following? (Check all that apply)

• Construction Management
• Building Inspection Techniques
• None of the above

07

Do you possess an International Code Council (ICC) certification in any of the following? (Check all that apply)

• ICC as Permit Technician
• ICC as Building Plans Examiner
• I do not possess either

08

If you possess an International Code Council (ICC) certification, please provide your certification number and expiration date.
09

Which of the following tasks have you performed in a professional setting? (Check all that apply)

• Process building and miscellaneous permit applications
• Review development applications for completeness and conformance
• Confer with stakeholders on permit regulations
• Calculate valuations, plan check fees, and permit fees
• Conduct or coordinate development meetings
• None of the above

10

How confident are you in processing building and miscellaneous permit applications?

• Not confident- no experience; unfamiliar with workflows or documentation.
• Somewhat confident- processed basic permits (e.g., over-the-counter) with supervision.
• Confident- independently process a variety of permit types; use software systems.
• Very confident- handle all permit types independently, troubleshoot issues, guide others.

11

How confident are you in preparing and coordinating property and inspection data?

• Not confident- no experience with inspection data or coordination.
• Somewhat confident- entered or prepared data with support.
• Confident- regularly coordinate inspections and manage data independently.
• Very confident- lead inspection tracking, ensure data integrity, and resolve issues.

12

How confident are you in calculating valuations, plan check fees, and permit fees?

• Not confident- no experience; unfamiliar with valuation/fee concepts.
• Somewhat confident- performed basic calculations using set tools.
• Confident- routinely calculate fees independently and resolve questions.
• Very confident- handle custom/complex calculations, explain methods, and train others.

13

How confident are you in responding to development review inquiries?

• Not confident- have not responded to technical inquiries.
• Somewhat confident- referred questions or answered general inquiries.
• Confident- independently respond with accurate information.
• Very confident- handle complex inquiries, resolve issues, and coordinate across teams.

14

How confident are you in communicating permit/code requirements to varied audiences?

• Not confident- no experience explaining technical requirements.
• Somewhat confident- explained with scripts or assistance.
• Confident- independently explain in person, virtually, or in writing.
• Very confident- tailor messages for all audiences and train others.

15

How confident are you in dealing with upset or frustrated customers?

• Not confident- avoid conflict or need assistance.
• Somewhat confident- try to assist but get flustered.
• Confident- stay calm, listen, and resolve independently.
• Very confident- de-escalate and restore trust in high-stress situations.

16

How many years have you supervised or mentored Permit Technicians or clerical staff?

• No Experience
• Less than 1 Year
• 1 Year
• 2 Years
• 3 Years
• 4 Years
• 5 Years
• 6 Years
• 7 Years
• 8 Years
• 9 Years
• 10+ Years

17

Describe how you manage a complex permit from submittal to completion. How do you ensure coordination and follow-through?
Required Question