Job Title: Performance Manager$90k-$110k annual salaryReporting to: Senior Vice President Strategic Operations
Department: Operations
Key Responsibilities - (Other duties may be assigned as necessary)
- Performance Improvement & Accountability
- Support achievement of DRP metrics across markets and partners.
- Conduct internal audits on estimating practices, repair processes, and compliance with DRP guidelines.
- Identify performance gaps using data from central revise, CCC and partner scorecards; communicate findings clearly and create actionable recovery plans.
- Collaborate with AVPs, Regional Directors, and shop leadership to drive improvement in KPIs.
- Insurance Partner Collaboration
- Serve as the primary liaison between Classic Collision operations and Business Development.
- Develop a deep understanding of partner expectations, KPIs, and scorecard metrics to align internal performance strategies.
- Communicate performance updates and improvement plans to partners with professionalism and transparency.
- Participate in DRP and internal calls to ensure issues are addressed promptly and opportunities are shared.
- Training, Coaching & Operational Excellence
- Coach market and shop leaders on estimating consistency, documentation, and DRP execution.
- Train new and existing team members on processes that impact repair quality, cost, and customer satisfaction.
- Support acquisition integrations by ensuring new markets are trained and aligned with Classic standards.
- Data, Reporting & Continuous Improvement
- Extract, analyze, and summarize data from internal/external systems to identify opportunities and measure improvement.
- Prepare concise audit and performance reports that highlight root causes and recommend solutions.
- Collaborate with leadership to monitor scorecard trends, reinforce accountability, and recognize improvement.
- Recommend new operational initiatives that enhance consistency, speed, quality, and profitability.
Requirements - Minimum 3 years of experience in collision repair operations or performance management
- Comprehensive knowledge of DRP programs, guidelines, and scorecard metrics
- Working knowledge of CCC One estimating and management systems
- Strong analytical skills with the ability to interpret data and communicate findings effectively
- Proven ability to train, coach, and influence without direct authority
- Valid driver's license and ability to travel up to 50% (overnight travel may be required)
- Bachelor's degree or equivalent professional experience preferred
Skills & Competencies - Strong communication and presentation skills
- High attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Collaborative and solutions-oriented mindset
- Commitment to Classic Collision's values of teamwork, accountability, and continuous improvement
Behaviors/Competencies• Integrity-Respect and accountability at every level and every interaction • Customer Service-Provide the highest level of customer service while building customer satisfaction and retention • Innovation-Develops and displays innovative approaches and ideas to our business • Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed Physical & Environmental While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential function. Classic Collision is an Equal Opportunity EmployerAs an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable AccommodationsClassic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail [email protected] or call . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. General Sign-OffThis job description is not intended to be all-inclusive. The employee may perform other related duties as directed to meet the ongoing needs of the organization. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
