We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary Responsible for driving process improvement across TriWest's government healthcare contracts and operational areas. This individual contributor role leads enterprise-wide Quality Improvement Projects (QIPs) focused on operational excellence, Corrective Action Request (CAR) responses, and measurable stakeholder outcomes. Serves as a subject matter expert in Lean, Six Sigma, and continuous improvement methodologies, providing high-level and tactical in-house process consultation across the organization. Analyzes complex operational issues and designs, implements, and monitors timely, sustainable, and measurable solutions. Plans, facilitates, and leads Kaizen events and process improvement initiatives in partnership with senior leadership and cross-functional teams at all levels. This position has no direct reports; influence is achieved through expertise, project leadership, and cross-functional collaboration.
Education & Experience Required: • Bachelor's degree in Business Administration, Management Information Systems, Engineering, Healthcare Administration, or related field.
• 5+ years' experience using Lean and Six Sigma to drive process improvement, operational excellence and/or consulting in healthcare operations.
• 5+ years' experience managing complex projects/teams.
• 4+ years' experience in business analysis, process improvement, and consulting.
• Certified Lean or Six Sigma Black Belt.
• Demonstrated experience leading enterprise-wide or cross-functional improvement initiatives with measurable outcomes.
• Excellent communication, facilitation, presentation, and stakeholder management skills.
• Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite including Excel, PowerPoint, Visio, and reporting/dashboard tools.
• If supporting TRICARE contract must have U.S. Citizenship.
Preferred: • Master's degree in Business Administration, Management Information Systems, Engineering, Healthcare Administration, or related field.
• 10+ years' experience using Lean and Six Sigma to drive process improvement initiatives.
• 10+ years' experience managing complex projects/teams.
• 8+ years' experience in business analysis, process improvement and consulting.
• Experience working in a Department of Defense (DoD) environment.
• Experience in building internal business partnerships and providing management coaching and mentorship.
• Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
• Certified Lean or Six Sigma Master Black Belt.
Key Responsibilities • Lead end-to-end process improvement initiatives across multiple business units and government healthcare programs.
• Identify operational gaps, workflow inefficiencies, compliance and quality risks, and performance barriers through data analysis and stakeholder engagement.
• Facilitate Root Cause Analysis (RCA), Lean, Six Sigma, Kaizen and other continuous improvement methodologies to optimize processes and improve outcomes.
• Design, implement, monitor and validate Quality Improvement Projects (QIPs) aligned with contractual requirements, organizational goals and regulatory standards.
• Analyze operational, quality and performance metrics to identify trends, root causes and opportunities for improvement.
• Partner with operational leaders, compliance teams, clinical teams and other support departments to ensure successful execution and sustainability of improvement initiatives.
• Monitor project timelines, deliverables, risks and key performance indicators (KPIs) to ensure successful project completion.
• Prepare and present executive-level reports, business cases, and performance updates to leadership.
• Drive a culture of continuous improvement, accountability, innovation, and operational excellence throughout the organization.
• Manages process research and development for new business processes and the improvement and modification of existing processes. This can include process design and redesign, process improvement and systems/technology analysis and implementation.
• Ensures appropriate identification of root causes through effective use of data analysis tools and techniques.
• Prepares and presents findings/proposals to senior management, with recommendations, including cost benefit analysis and risk mitigation with action plans, to all management levels.
• Makes available, and offers consulting support for, a standard Quality and Performance Improvement Toolset (QPIT) for RCA and performance improvement, which enables operational business leadership to efficiently and effectively resolve issues and improve performance.
.: Coordinates special projects, strategic and operational planning initiatives, and reporting. Takes steps to preserve the confidentiality of strategic business data. Monitors and manages strategic and operational plans and related activities. Supports business development activities with research and proposal development analysis, process definition and writing. Researches and reports information to support strategic and operational planning and business development; compiles relevant information and summarizes results. Regular and reliable attendance is required.
Competencies Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; listen critically and collaborate across styles. Able to clearly translate complex analysis into easy-to-understand business terms. Confident and composed communicator with experience presenting and facilitating at all levels of leadership.
Computer Literacy: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
Coping / Flexibility: Resiliency in adapting to a variety of situations while maintaining a sense of purpose and a mature problem-solving approach.
Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.
Independent Thinking / Self-Initiative: Critical thinker with the ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
Multi-Tasking / Time Management: Prioritize and manage multiple concurrent initiatives to meet changing deadlines and requirements within a high-volume environment, including project timelines, deliverables, and key performance indicators.
Organizational Skills: Ability to organize tasks, adjust to shifting priorities, and execute within time and resource constraints.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Working Conditions Working Conditions: • Availability to work before and after normal business hours and weekends as necessary.
• Works within a standard office environment and at home when appropriate, with limited travel.
• Extensive computer work with prolonged sitting.
• Department of Veterans Affairs security clearance required.
BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
TriWest job postings typically include a salary range,
which can vary based on the specific role and location, but generally this position ranges from around $131,000 to $145,000 per year.
