The Opportunity:This role is a chance to join a high-growth firm at a formative stage and do meaningful, functional People work that directly impacts how employees experience the company every day. You will work alongside the Director of People Operations, a People Coordinator on the Talent Acquisition team, and a People Operations Coordinator in Guatemala. You are the person who helps keep the engine running.
- Join a rapidly growing national firm at a formative stage
- Make a visible, measurable impact through consistent, excellent PeopleOps execution
- Grow your skills and take on more responsibility as the firm scales
- Work alongside high-caliber, mission-driven teammates who care deeply about doing great work
We are looking for people who don't just want a job - they want purpose and IMPACT.
What You'll DoLeaves of Absence- Serve as the primary administrator and point of contact for all employee leaves of absence, including FMLA, ADA, state-mandated leave, personal leave, and military leave
- Manage the end-to-end LOA process: intake, documentation, certification tracking, communication with the employee and their manager, return-to-work coordination, and record keeping
- Ensure LOA administration is compliant with applicable federal, state, and local law across all jurisdictions where TopDog Law operates
- Partner with payroll and benefits to ensure accurate continuation and tracking during leave
- Maintain clear, organized records and keep managers informed throughout the process without violating employee privacy
Employee Relations- Serve as the first point of contact for employee questions, concerns, and issues, handling them with professionalism, discretion, and good judgment
- Conduct or support investigations into employee complaints, policy violations, and workplace concerns in partnership with the Director of People Operations
- Document employee relations matters thoroughly and maintain accurate, organized case records
- Help managers navigate difficult conversations, performance concerns, and team conflicts with clear guidance and consistent process
- Identify patterns or recurring issues and escalate appropriately to the Director of People Operations
Compliance- Ensure compliance with employment law, labor regulations, and requirements across all states and jurisdictions where the firm operates
- Maintain and update employee handbooks, policies, and required postings as laws change
- Administer required compliance training and track completion
- Support audits, reporting requirements, and regulatory filings
- Flag potential compliance risks to the Director of People Operations proactively
Manager Enablement- Be an operational business partner managers rely on for day-to-day guidance on people issues, policy questions, and employee management
- Provide managers with clear, practical support on performance documentation, disciplinary process, accommodations, and employee concerns
- Help managers follow consistent, compliant processes so that People Operations policies are applied fairly and uniformly across the firm
- Work proactively with managers to surface and address people risk, retention risk, and performance concerns before they escalate
- Develop and maintain manager-facing resources such as guides, templates, and checklists that make processes easier to navigate
Process Creation & Continuous Improvement- Document, standardize, and improve People Operations processes so they run reliably and consistently without requiring constant oversight
- Identify gaps in current workflows and propose practical solutions
- Build and maintain templates, checklists, SOPs, and reference guides that support the team and reduce repeated effort
- Support the Director of People Operations to implement new processes, tools, or programs as the firm scales
Core HR Operations- Administer HRIS (Rippling) including employee records, lifecycle updates, data integrity, and reporting
- Support benefits administration and employee questions about coverage
- Support payroll processing accuracy and coordinate with payroll on employee changes, leave tracking, and corrections
- Partner with the People Operations Coordinator in Guatemala on shared workflows and recordkeeping
- Maintain organized, audit-ready files and documentation
- Coordinate with the People Coordinator on the TA team to ensure smooth onboarding transitions for all new hires
Onboarding- Own the pre-event onboarding experience for new hires who join before the monthly New Hire Day 1 event; host a dedicated onboarding call to bridge the gap and ensure no one starts without proper orientation
- Cover culture, values, and company vision so new hires understand who we are and what we're building before their first day in role
- Walk new hires through their benefits, enrollment windows, and how to get questions answered
- Introduce the People tech stack new hires will use regularly, including Rippling, Ninety, Nectar, and any other core tools, so they feel equipped and not overwhelmed
- Continuously refine the onboarding call experience as the firm scales, the tech stack evolves, and new needs emerge
Other Duties as Assigned- Support additional People Operations projects, initiatives, and priorities as directed by the Director of People Operations; this role operates in a growing, evolving environment and flexibility is part of the job
How This Role Drives the BusinessThe work this role does every day has a direct impact on the health and performance of the organization:
- Compliant, well-administered leaves protect the firm from legal exposure and ensure employees are treated fairly
- Consistent employee relations handling protects culture and reduces liability
- Manager enablement makes teams more effective and reduces avoidable people problems
- Clean processes and reliable operations give the leadership team confidence in the foundation
- Strong execution supports retention and reinforces that TopDog Law is a well-run, trustworthy place to work
What Success Looks LikeWithin your first 6-12 months, success in this role looks like:
- Leaves of absence are handled end-to-end with accuracy, timeliness, and zero compliance gaps
- Employee relations matters are documented, handled consistently, and resolved or escalated appropriately
- Managers know exactly how to engage People Operations and feel supported
- Processes are documented and repeatable
- Compliance obligations are met cleanly across all active jurisdictions
- HRIS records are accurate, up to date, and audit-ready
- The Director of People Operations is freed from routine administration and can focus on higher-level priorities
QualificationsRequired- 5+ years of hands-on experience with meaningful ownership of functional People Ops work
- Direct experience administering leaves of absence including FMLA, ADA, and state leave laws
- Experience handling employee relations matters including investigations, documentation, and manager guidance
- Working knowledge of employment law and compliance requirements across multiple states
- Track record of building, documenting, and improving processes and workflows
- Strong judgment, discretion, and ability to handle sensitive matters professionally
- Highly organized with excellent attention to detail and follow-through
- Clear, professional written and verbal communication skills
- Ability to manage a varied workload, prioritize effectively, execute with speed, and take initiative
Nice to Have- Experience with Rippling or similar HRIS and workflow automation platforms
- Experience in legal, professional services, or client-centric organizations
- Experience supporting distributed or remote teams
- Comfort with ambiguity and evolving systems in a fast-growing environment
- Strong communication skills-written and verbal
- Ability to think critically, prioritize effectively, and execute with speed
The pay range for this role is:
89,000 - 109,800 USD per year (Remote (United States))
