Job DescriptionThe Senior People & Culture Manager plays a critical leadership role in shaping and sustaining a best-in-class colleague experience aligned with the standards of an ultra-luxury hospitality environment.
This role is responsible for leading core People & Culture functions including talent acquisition strategy, engagement, performance management, compliance, and colleague relations, while elevating operational excellence across all People & Culture practices.
Acting as a trusted partner to department leaders, the Senior Manager drives consistency, accountability, and innovation-ensuring all people practices reflect the spirit, service philosophy, and ambition of Raffles Boston.
What You Will DoPeople Strategy & Business Partnership
- Serve as a strategic partner to department leaders, aligning People & Culture initiatives with operational goals and business priorities
- Provide guidance on organizational design, workforce planning, and talent development strategies
- Coach leaders on performance management, employee relations, and leadership effectiveness
- Support execution of engagement strategies that enhance retention, morale, and culture
Talent Acquisition & Workforce Planning
- Lead full-cycle recruitment strategy for management and critical roles, ensuring alignment with Raffles service standards
- Partner with hiring managers to identify talent needs and implement proactive sourcing strategies
- Elevate employer branding and candidate experience consistent with a luxury flagship property
- Guide and mentor junior team members on recruitment best practices
Employee Relations & Engagement
- Act as primary point of contact for complex employee relations matters, ensuring fair, consistent, and compliant outcomes
- Foster a culture of trust, respect, and open communication across all levels of the organization
- Lead investigations, resolve concerns, and provide recommendations to leadership
- Support and monitor engagement initiatives, ensuring measurable progress and sustained impact
Performance Management & Development
- Drive performance management processes including goal setting, reviews, and development planning
- Support leadership in identifying high-potential talent and succession planning opportunities
- Facilitate training and development initiatives to strengthen leadership capability and colleague experience
- Champion a culture of continuous feedback and growth
Compensation, Benefits & Compliance Oversight
- Oversee benefits administration and colleague education, ensuring understanding and engagement
- Ensure compliance with all federal, state, and local labor laws and company policies
- Monitor key HR metrics (turnover, absenteeism, engagement) and provide actionable insights
- Maintain accuracy and integrity of HR systems, reporting, and personnel records
Operational Excellence & Process Leadership
- Ensure consistent execution of People & Culture processes and standards across departments
- Identify opportunities for process improvement and implement scalable, efficient solutions
- Support audits, reporting, and compliance initiatives aligned with brand and ownership expectations
- Partner with leadership to embed People & Culture priorities into daily operations
QualificationsExperience & Qualifications
- Minimum 2 years of progressive Human Resources experience, preferably within luxury hospitality or a related service industry
- Previous leadership or supervisory experience required
- Strong knowledge of employment law, HR best practices, and employee relations
- Proven ability to influence, coach, and partner with senior leaders
- Bachelor's degree in Human Resources, Hospitality, Business, or related field preferred
- A passion for luxury hospitality and people-first leadership
- Strong interpersonal, communication, and problem-solving skills
- Ability to balance strategic thinking with operational execution
- High level of professionalism, confidentiality, and integrity
- A proactive, solutions-oriented mindset with strong attention to detail
Leadership Style & Personal Attributes
- Serve as a visible, credible, and approachable leader who embodies the Raffles service ethos
- Foster an inclusive and engaging workplace environment rooted in respect and belonging
- Lead with emotional intelligence, discretion, and sound judgment
- Balance warmth and empathy with accountability and performance standards
Work Environment & Physical Requirements
- Flexible schedule based on operational needs of a luxury hotel environment
- Active presence across hotel and residential spaces, engaging with colleagues and leadership
- Ability to thrive in a dynamic, fast-paced, and high-touch environment
Additional Information- Salary Range:$81,000.00 to $86,000.00
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical, dental, vision and life insurance.
- Personalized development opportunities across Accor's extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities
