People Business Partner, Operations, People Team (Remote)

Full-Time, Remote / Salaried, Exempt

Includes Benefits, PTO, Flexible Schedule, Equity

Our Operations organization is the engine behind that promise - the team that gets depositions covered, transcripts delivered, and clients served on time, every time. This role sits on the People team as the dedicated People Business Partner to that organization, working at two altitudes at once - close enough to the front line to engage with individual contributors and coach managers through the day-to-day, and trusted enough by senior Operations leaders to be a real thought partner as their part of the business grows.

Who are you?

You're an HR Business Partner who's spent real time inside operational environments - places where the pace of the business and the people running it are tightly linked. You've coached frontline managers through hard conversations, and you've also earned the trust of senior leaders on tough people and team decisions. You're equally comfortable in both rooms.

You lead with strong HR Business Partner fundamentals - coaching, performance management, employee relations, workforce planning - and that foundation makes you a trusted advisor for leaders working through hard decisions about their team. You read people, people data, and organizational signals with equal fluency, and you use several inputs to stay ahead of problems.

You're comfortable being the connective layer between centrally designed people programs and the realities of a fast-moving business unit - translating strategy into something a frontline manager can actually use, while also being a real thought partner to senior leaders navigating tough calls. You know where your judgment ends and where something needs to be escalated, and you lead with what's effective, even when it isn't the popular call.

What you'll drive

• Partner with Operations leaders - from senior leadership to frontline managers - on workforce and organizational planning tied to production volume, client demand, and the pace of the business
• Coach managers, especially first-line and newer managers,on performance conversations and team dynamics, building their capability to handle these situations themselves
• Identify people risks inside Operations early - attrition patterns, capability gaps, engagement dips - by pairing data with what you're hearing directly from the people closest to the work
• Innovate centrally built people programs (performance cycles, comp changes, talent processes) to Operations' structure and calendar, and own execution on the ground
• Handle employee relations matters within Operations with appropriate discretion and sound judgment on what to resolve directly versus escalate
• Represent People, including recommended team and company procedures, at Operations' planning and leadership discussions as a standing partner
• Feed real signal from the field back to the People team so programs get built for how Operations actually works

You'll thrive here if

• You've spent 7+ years as an HR Business Partner, including meaningful time supporting an operational or frontline workforce
• You've directly supported a business unit through a period of significant growth and can speak to how you handled the people side of it
• You've coached managers through headcount planning, as well as performance and team issues, and can point to managers who got better because of you
• You shape strategic and tactical decisions with senior leaders as a genuine thought partner, bringing your own point of view to the table
• You're comfortable with ambiguity and can tell the difference between what needs your judgment or intervention now and what can wait
• You bring data into people conversations - attrition, engagement, staffing trends - alongside what you're hearing directly from the people closest to the work
• You build trust quickly with operational leaders at every level, from frontline managers to senior executives

Our Team

Operations is the largest team at Steno and the one clients feel most directly - Production, Billing, Provider Operations, Customer Success, and Scheduling all sit inside it. This role sits on the People team, reporting to the VP, People Business Partners & Operations, and partners closely with Operations leadership as the group scales.

Compensation & Benefits

• Salary - $130,000 - $160,000
• Health, Vision, & Dental Benefits - generous, low-cost plans for employees and their families
• Wellness & Mental Health - shared benefits designed to support the whole person
• Flexible Paid Time Off - trust-based and meant to be used
• Equity options - so you share in what we're building
• Access to a company-provided 401(k) account
• Home office setup and a monthly stipend to offset internet and phone costs

Application Information