DescriptionPeople and Culture Manager: This is a full-time (40 hrs.), exempt, hybrid position based at our Vicente campus in San Francisco.
Position SummaryThe People & Culture Manager - P&C Operations is responsible for managing key P&C programs and processes that support a consistent, compliant, and positive employee experience. This role focuses on performance management administration, leave administration, benefits support, payroll coordination, recruiting support, and P&C reporting.
The P&C Manager partners with leaders, employees, payroll providers, benefits vendors, and candidates to ensure accurate execution of P&C processes, timely reporting, and effective administration of employee programs.
Essential FunctionsPerformance Management- Manage the organization's performance management process, including annual reviews, goal setting, check-ins, and performance documentation.
- Develop and maintain performance review timelines, communications, and tracking processes.
- Partner with managers to ensure timely completion of performance evaluations and related documentation.
- Maintain accurate performance management records and reporting.
- Identify opportunities to improve performance management processes and enhance consistency across the organization.
- Support leaders with tools, resources, and guidance related to the performance review process.
Recruiting Support- Support recruiting activities throughout the employee lifecycle, including job postings, candidate coordination, interview scheduling, and offer documentation.
- Partner with hiring managers to support an efficient and positive candidate experience.
- Assist with maintaining recruiting records, tracking candidate progress, and preparing recruiting reports.
- Support onboarding processes to ensure a smooth transition for new employees.
- Assist with recruiting projects and process improvements as needed.
Leave Administration- Manage employee leave administration processes, including medical leave, family leave, and other approved leaves of absence.
- Coordinate required documentation, tracking, and communications throughout the leave process.
- Partner with employees, managers, and leave providers to ensure timely and accurate leave administration.
- Support compliance with applicable leave requirements and company policies.
- Maintain confidential leave records and reporting.
Benefits Administration Support- Provide backup support for employee benefits administration, including health and welfare plans, retirement plans, and other employee programs.
- Assist employees with benefit-related questions and enrollment support.
- Support annual open enrollment activities, including communications, employee resources, and coordination with benefits providers.
- Partner with benefits vendors and internal stakeholders to resolve administrative issues.
- Maintain accurate benefits-related records and documentation.
Payroll Support- Provide payroll support by reviewing and coordinating employee data updates, status changes, and payroll-impacting information.
- Partner with payroll providers to support accurate and timely payroll processing.
- Assist with payroll audits, reconciliations, and reporting.
- Support resolution of payroll discrepancies and employee payroll questions.
- Maintain payroll-related documentation and records.
P&C Reporting & Data Management- Prepare and maintain P&C reports, dashboards, and metrics to support business needs and decision-making.
- Monitor P&C data accuracy and ensure timely updates within P&C systems.
- Provide reporting related to performance management, recruiting, leave utilization, benefits, payroll, and employee data.
- Identify trends and provide insights to support P&C planning and process improvements.
- Maintain organized and confidential P&C documentation.
P&C Operations & Process Improvement- Maintain P&C processes, procedures, and documentation to support consistent execution.
- Support compliance initiatives through accurate recordkeeping, reporting, and process adherence.
- Assist with P&C projects and initiatives as assigned.
- Identify opportunities to streamline P&C processes and improve the employee experience.
Additional Responsibilities- Maintain knowledge of P&C best practices, policies, and applicable regulations.
- Provide support for special projects and organizational initiatives as needed.
- Perform other duties and responsibilities as assigned.
Core Competencies- People & Culture Operations Excellence - Demonstrates expertise in administering People & Culture programs and processes with accuracy, consistency, and a strong commitment to service.
- Effectively manages multiple priorities while ensuring compliance, operational efficiency, and a positive employee experience.
- Performance Management - Coordinates and administers performance management programs, ensuring timely completion of performance reviews, goal setting, documentation, and reporting. Partners with leaders to promote accountability, consistency, and continuous employee development.
- Employee Relations & Customer Service - Builds positive working relationships with employees, managers, candidates, vendors, and external partners. Responds to inquiries with professionalism, discretion, and a customer-focused approach while maintaining confidentiality and trust.
- Organization & Project Management - Effectively plans, prioritizes, and manages multiple projects, deadlines, and competing priorities. Maintains organized records, develops efficient workflows, and follows through on commitments with minimal supervision.
- Compliance & Risk Management - Maintains working knowledge of applicable employment laws, leave regulations, payroll processes, benefits administration, and organizational policies. Supports compliance through accurate documentation, reporting, recordkeeping, and adherence to established procedures.
- Data Management & Analytical Thinking - Demonstrates strong analytical skills by maintaining data integrity, preparing reports and dashboards, identifying trends, and using data to support operational improvements and informed decision-making.
- Technical Proficiency - Demonstrates proficiency with HRIS/P&C systems, applicant tracking systems, payroll systems, Microsoft Office Suite (Excel, Word, Outlook, Teams), and reporting tools. Learns new technologies quickly and applies them to improve operational effectiveness.
- Communication & Collaboration - Communicates clearly and professionally in both verbal and written formats. Collaborates effectively across departments and with external vendors to ensure seamless execution of People & Culture processes and initiatives.
- Problem Solving & Continuous Improvement - Identifies process improvement opportunities, recommends practical solutions, and implements changes that enhance efficiency, compliance, and the employee experience. Demonstrates initiative and adaptability in a dynamic work environment.
- Confidentiality & Professional Integrity - Exercises sound judgment, discretion, and ethical decision-making when handling confidential employee information. Maintains the highest standards of professionalism, accountability, and integrity in all interactions.
- Healing-Centered Engagement - Contributes to a workplace culture rooted in trauma-informed, healing-centered principles. Promotes an environment where employees feel respected, supported, and empowered to succeed.
- Cultural Humility & Equity Commitment - Demonstrates an ongoing commitment to diversity, equity, inclusion, and belonging by fostering respectful relationships and supporting equitable People & Culture practices for employees of all backgrounds and identities.
Applied Knowledge, Skills, and Abilities- Bachelor's degree in Human Resources, People & Culture, Business Administration, or related field preferred.
- 5+ years of experience in People & Culture, Human Resources, or a related field, with experience managing P&C programs and processes.
- Experience supporting performance management programs, recruiting processes, leave administration, payroll support, and benefits programs.
- Strong organizational skills with excellent attention to detail.
- Ability to manage confidential information with professionalism and discretion.
- Strong analytical and reporting skills.
- Excellent communication and project management skills.
- Experience with P&C/HRIS systems and Microsoft Office applications.
Preferred Qualifications- P&C or HR certification (PHR, SHRM-CP, or equivalent).
- Experience supporting P&C compliance activities and audits.
- Experience managing P&C reporting and data analytics.
- Experience partnering with payroll and benefits vendors.
Salary InformationThis position has a salary range of $85,000.00-$105,000.00.
As part of our team, benefits-eligible employees receive an excellent comprehensive benefits package:
- 16 days of PTO the first year and more thereafter
- Nine paid holidays
- Five health and wellness days off annually
- 10% additional pay for community-relevant second language fluency
- Medical/Dental/ and Vision plans
- 403 B Retirement Plan with agency match
- Employee Assistance Program
- Commuter Benefits Program
- Medical and Childcare Flexible Spending Accounts
- Pet Insurance
- Identity Theft Protection Plan
- Paid Employee Referral Program
- Career advancement opportunities
- Retention bonuses for many positions
- Continuing Education expense reimbursement
- Professional licensing fee reimbursement
- Professional Development reimbursement opportunities
- Verified Public Service Loan Forgiveness Employer
