The Digital Modernization Group of Leidos currently has an opening for a
Account Creation Specialist to work at the Pentagon. This is an exciting opportunity to use your executive leadership and project management experience helping the AFNCR ITS mission. In this mission, we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other geographically separated locations (GSUs), leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.
The Account Creation Specialist is responsible for managing the complete lifecycle of user identities and access across the AFNCR enterprise. They will serve as the primary authority for provisioning, modifying, and de-provisioning user accounts, ensuring that all personnel have the exact system access required to perform their national defense missions.
This role requires strict adherence to DoD security policies, ensuring that all access is properly authorized, documented, and compliant with least-privilege principles. The Account Creation Specialist will utilize tools such as Active Directory, Microsoft Exchange/Office 365, and Identity Access Management (IAM) systems. They will work closely with Unit Resource Advisors (URAs), Security Managers, and the Walkup Help Desk to streamline the onboarding and offboarding process, utilizing the Remedy Action Reporting System or ServiceNow to track and coordinate all access requests.
Primary Responsibilities: - Serve as the primary administrator for creating, modifying, disabling, and deleting user accounts within Active Directory and associated enterprise systems.
- Provision and manage Microsoft Exchange/Office 365 mailboxes, shared mailboxes, distribution lists, and security group memberships.
- Process user onboarding and offboarding requests accurately and efficiently to meet established Service Level Agreements (SLAs).
- Verify user security clearances, training certificates, and System Authorization Access Requests (DD Form 2875) prior to granting network or application access.
- Diagnose and resolve account-related issues, including account lockouts, password resets, folder permission errors, and Active Directory synchronization issues.
- Map, troubleshoot, and support Common Access Card (CAC) and Public Key Infrastructure (PKI) certificate integration with user accounts.
- Utilize ITSM platforms (ServiceNow, Remedy) to enter, document, track, route, resolve, and close all account creation and access modification tickets.
- Perform routine audits of Active Directory to identify and disable dormant accounts, ensuring continuous compliance with DoD cybersecurity directives.
- Assist in developing and updating Standard Operating Procedures (SOPs) related to account provisioning and identity management workflows.
- Coordinate with Tier 2/Tier 3 engineering teams to resolve complex identity federation or role-based access control (RBAC) issues.
Basic Qualifications: - Bachelor's Degree and 8+ years of relevant IT experience or Master's Degree with 6+ years of IT experience.
- Active DoD Secret Security Clearance.
- Current CompTIA Security+ certification (DoD 8570 IAT Level II compliant).
- Strong hands-on experience navigating and managing objects within Microsoft Active Directory (AD) and Office 365 admin centers.
- Solid understanding of NTFS file/folder permissions and Role-Based Access Control (RBAC).
- Experience troubleshooting and supporting CAC authentication and PKI mapping.
- Hands-on experience with ServiceNow, Remedy, or similar ITSM platforms for ticket management.
- Strict attention to detail and adherence to security compliance processes (e.g., handling DD Form 2875s).
- Strong verbal and written communication skills, with the ability to assist users clearly and professionally.
Preferred Qualifications: - Experience using PowerShell scripting to automate routine account creation, modification, and auditing tasks.
- Prior experience managing accounts within a large-scale DoD or Air Force (AFNet) enterprise environment.
- Strong problem-solving skills and the ability to work autonomously in a high-paced ticket-driven environment.
- Comfortable communicating access policy requirements to both technical and non-technical personnel.
Original Posting:July 21, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $92,300.00 - $166,850.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
