Pennsylvania Medicine

PennSTAR Medical Crew Manager

Pennsylvania Medicine$88K — $105K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Registered Nurse (RN) in Pennsylvania or Nationally Registered Paramedic (NREMT-P).
  • Mandatory specialty certification (CEN, CCRN, CFRN, CCEMT-P, FP-C).
  • Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), and Pediatric Advanced Life Support (PALS) certifications required.
  • Preferred Emergency Vehicle Operator (EVO) certification.
  • Master's Degree in Nursing, Health Care Administration, or Business (or currently enrolled).
  • 5+ years in a healthcare leadership role with clinical responsibilities, preferably in EMS or critical care.

Responsibilities

  • Lead and manage critical care transport staff.
  • Oversee hiring, onboarding, scheduling, and staff retention.
  • Conduct performance evaluations and develop staff through coaching.
  • Ensure operational readiness and address logistical challenges with the Operations and Logistics Coordinator.
  • Manage daily operations to maintain continuity of care 24/7.
  • Develop and manage the program budget, tracking costs and utilization.
  • Ensure compliance with regulatory standards and maintain clinical documentation.

Benefits

  • Comprehensive compensation package.
  • Prepaid tuition assistance program.
  • Support for employee health and wellness.
  • Engaged and mission-driven workplace environment.
Full Job Description
Summary:
  • The PennSTAR Medical Crew Manager is a leadership role responsible for overseeing critical care transport staff within the PennSTAR program. This position reports directly to the Program Director of PennSTAR. The scope of the Medical Crew Manager includes ensuring operational readiness and maintaining professional performance among critical care transport staff. The primary focus of this role is workforce leadership and managing critical care transport nurses and paramedics directly. The Medical Crew Manager provides leadership and operational coordination for contractual personnel from external agencies assigned to PennSTAR, ensuring they meet program standards and expectations. The Medical Crew Manager will collaborate with the PennSTAR Operations and Logistics Coordinator (OLC) to address operational readiness and logistical challenges. In collaboration with the PennSTAR Clinical Practice Lead (CPL), the Medical Crew Manager ensures the delivery of safe, evidence-based care that promotes positive patient outcomes. Additionally, the Medical Crew Manager promotes a culture of safety by overseeing transport environment risk mitigation and actively engaging in a safety management system, which includes reviewing and analyzing adverse events, near misses, and safety trends.

Responsibilities:
  • Staff leadership and workforce management:
  • Direct management of critical care transport staff.
  • Direct authority over hiring, onboarding, scheduling, and retention.
  • Conducts performance evaluations, coaching, and corrective actions.
  • Partners with the Program CPL to lead professional development, competency validation, and continuing education, ensuring compliance with Medical Director-approved protocols, defined scope of practice, and evidence-based care standards.
  • Shapes unit culture, engagement, and accountability.
  • Operational management:
  • Manages daily program operations to ensure continuity of care (in conjunction with the OLC) .
  • Coordinates staff schedules, staffing levels, and resource utilization ensuring 24/7 staffing readiness consistent with mission requirements.
  • Leads the identification and resolution of operational barriers and disruptions affecting care delivery.
  • Participates in base readiness, oversees equipment standardization, and supply chain management.
  • Financial stewardship:
  • In conjunction with the Program Director develops and manages program budget.
  • Monitors labor costs, productivity, and supply utilization.
  • Participates in capital planning and cost-containment strategies.
  • Balances fiscal responsibility with quality and safety priorities.
  • Collaborates with internal and external stakeholders to ensure effective revenue cycle management.
  • Regulatory and compliance accountability:
  • Ensures compliance with state EMS authorities, applicable state nursing boards, and accrediting bodies.
  • Partners with the CPL to maintain clinical policies, procedures, and documentation standards, while monitoring compliance, clinical quality indicators, and adherence to internal program and Penn Medicine policies.
  • Prepares for and responds to surveys, audits, and inspections.
  • Maintains documentation standards and reporting requirements.
  • Strategic and organizational contribution:
  • Collaborates with internal and external program stakeholders, and Penn Medicine administration.
  • Responsible for the structure, operation, and effectiveness of program committees.
  • Aligns program goals with Penn Medicine mission, priorities, and initiatives.
  • Implements system-wide (Penn Medicine) initiatives at the program level.
  • Participates in leadership councils, entity wide committees, and change agent efforts.
Credentials:
  • Pennsylvania registered nurse (RN) or nationally registered paramedic (NREMT-P).
  • Specialty certification required (CEN, CCRN, CFRN, CCEMT-P, FP-C). Additional specialty certifications will be considered.
  • BLS (Required)
  • ACLS (Required)
  • PALS (Required)
  • Emergency Vehicle Operator (EVO) preferred
  • EMT or EMT-P or PHRN preferred
  • PHTLS preferred
Education or Equivalent Experience:
  • Currently enrolled in program or has completed a Master's Degree in Nursing (MSN), Health Care Administration, or Business. Consideration will be given to other master's level degrees.
  • 5+ years experience as health care manager or director level leadership role with clinical responsibilities required. Preferred previous experience in EMS, critical care transport, or critical care nursing setting.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
Learn more about Pennsylvania Medicine

Similar Jobs

More Jobs at Pennsylvania Medicine

More Healthcare Jobs

Find similar PennSTAR Medical Crew Manager jobs: