Scotiabank

Pega Developer

Scotiabank$90K — $120K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years experience in Pega Integration, UI, and Customer Service
  • Strong understanding of Scotiabank's Customer Experience Center platform preferred
  • Extensive banking experience focused on Credit Card Processing
  • Bachelor's degree in computer science or related field required
  • Pega certification at CSSA level is a must
  • Familiarity with data flows, REST APIs, and real-time orchestration
  • Proven experience designing and deploying real-time solutions in financial services

Responsibilities

  • Lead technical design and implementation of changes to the Canadian Contact Center Platform
  • Architect and optimize Customer Experience Centre (CEC)
  • Guide development enhancements across various areas including BAU and Special Projects
  • Lead impact reviews for planned programs and initiatives
  • Collaborate with interfacing areas
  • Define and enforce best practices including coding standards
  • Mentor internal Pega developers and contract teams

Benefits

  • Diversity, Equity, Inclusion & Allyship promotes an inclusive culture
  • Commitment to accessibility and workplace accommodations
  • Upskilling through online courses and tuition assistance
  • Competitive Rewards program including bonus and flexible vacation
  • Dynamic Ecosystem with facilities for team collaboration
  • Community engagement opportunities through various programs
Full Job Description
Requisition ID: 265086

As an Intake team Pega Developer, the incumbent will work closely with the Senior Lead Solutions Architect on the Intake team.

Is this role right for you? In this role you will:

  • Lead the technical design and implementation of changes to the Canadian Contact Center Platform.
  • Architect and optimize CEC experience
  • Guide the development of enhancements to the platform across the various development areas including BAU, Intake and Special Projects.
  • Lead impact reviews around planned programs / initiatives.
  • Collaborate with areas that interface with our platform
  • Define and enforce best practices including coding standards and guard rail score alignment
  • Mentor internal Pega developers and Contract teams, fostering a culture of innovation, accountability and continuous improvement.
  • Drive experimentation and optimization through proof of concepts and other means.
  • Ensure compliance with data governance, privacy regulations and responsible AI standards.
  • Maintain system protocols and documentation to support operational excellence and risk management
  • Champion cross-functional collaboration and influence strategic decisions across initiatives.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • 5+ years of experience in Pega Integration, UI and Customer Service.
  • Strong understanding of Scotiabank's Customer Experience Center platform is preferred.
  • Extensive banking experience focused on Credit Card Processing.
  • Bachelor's degree in computer science, computer engineering or related field required.
  • Pega certification at CSSA level is a must.
  • Familiarity with data flows, REST APIs and real-time orchestration
  • Proven experience in designing and deploying real-time solutions in a financial services environment


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
  • Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.


Location(s): Canada : Ontario : Scarborough || Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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