Job Description

We are seeking a structured and analytical Pega CoE Support Developer with 2+ years of hands-on experience to join our centralized Pega Center of Excellence (CoE). Along with building Pega applications, you will play a critical role in supporting, governing, and optimizing our organization's enterprise-wide Pega ecosystem.

In this role, you will assist multiple delivery teams, help manage the shared Enterprise Class Structure (ECS), troubleshoot complex system defects, and ensure all projects adhere to corporate guardrails. This position offers a unique, high-visibility opportunity to see how Pega operates at a massive enterprise scale and accelerate your path toward senior architecture roles.

Responsibilities

• Developer Support & Troubleshooting: Act as the first line of technical support for project teams encountering platform bugs, environmental issues, or rule configuration roadblocks using tools like Tracer and Clipboard.
• Guardrail & Governance Compliance: Monitor application guardrail scores and review rule-sets across different business units to ensure compliance with CoE development standards.
• Component Reusability Management: Help maintain, document, and promote the adoption of centralized, reusable components, data models, and UI templates across the enterprise.
• Release & Deployment Assistance: Assist the CoE deployment leads with rule-set management, skim operations, product rule creation, and CI/CD pipeline deployments.
• Platform Upgrades & Testing: Support the CoE in regression testing, impact analysis, and log monitoring (using PAL/PDC) during Pega platform upgrade cycles.
• Knowledge Sharing: Maintain the CoE wiki, document best practices, and help onboard junior developers or external vendors to the company's specific Pega environment.

Qualifications

• Pega Certification: Pega Certified System Architect (PCSA) designation preferred; progression toward or completion of the Pega Certified Senior System Architect (PCSSA) is highly preferred
• Hands-on Experience: 2 years of active development or technical support experience on Pega 8.x (or higher); Constellation experience is a plus
• Enterprise Architecture Awareness: Strong understanding of the Pega Enterprise Class Structure (ECS), rule inheritance, and rule-set versioning
• Diagnostic Toolkit: Proficient in analyzing Pega log files and using tools like Pega Diagnostic Center (PDC), Tracer, Clipboard, and Live UI to isolate issues
• Platform Basics: Familiarity with Pega's security model (Access Groups, Roles, Privileges) and basic integration concepts (REST connectors and Data Pages)
• Software Foundations: Basic knowledge of SQL for database queries and an understanding of CI/CD concepts (such as Jenkins or Pega Deployment Manager)
• Service-Oriented Mindset: Strong patience and communication skills to assist and guide developers from various project teams
• Attention to Detail: Analytical approach required to audit code quality and identify architectural deviations
• Multitasking: Ability to handle support tickets from multiple projects simultaneously without losing focus on corporate standards

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300

#LI-Hybrid

About the Team

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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