Northrop Grumman

PC Desktop Support Technician 4 - Secret

Northrop Grumman • $62K — $104K *
Chandler, AZ 85225In-Person
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School diploma with 6 years IT experience, OR Associate's degree with 4 years, OR Bachelor's degree with 2 years of IT experience.
  • Proficient in Microsoft Windows Desktop OS, Active Directory, and Microsoft Office Suite.
  • Must meet U.S. Government 8140 requirements for IAT Level II certification.
  • Current U.S. Government Secret security clearance is mandatory.
  • Experience in networking (LAN/WAN).

Responsibilities

  • Lead and provide technical support for computers and networks.
  • Ensure high customer satisfaction by meeting defined objectives.
  • Coordinate with IT teams and service desk for seamless operations.
  • Serve as an escalation point for complex technical issues.
  • Self-manage the ticket queue and maintain service levels.
  • Document and track hardware assets accurately.
  • Participate in installations and special projects as needed.

Benefits

  • Flexible work arrangements and a friendly team environment.
  • Opportunities for learning and exposure to diverse projects.
  • Exceptional healthcare benefits and a 9/80 work schedule.
  • Strong 401k matching program.
  • Vacation and paid time off (PTO) benefits.
Full Job Description
RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the TimeDescription

The Northrop Grumman Classified Solutions CIDO team is seeking a PC Network Support Technician 4 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Chandler, AZ location. 

 

The responsibilities of this role include, but are not limited to, the following: 

 

  • Team lead, providing technical leadership and support for computers and associated networks, while coaching and coordinating with a team of PC Network Support Technicians 

  • Exhibits good communication skills, an energetic approach, and patience with customers. 

  • Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. 

  • Coordinates with customers, service desk, server administrators, network engineers, and IT/Cyber management. 

  • Collaborate closely with system administrators on complex technical issues, acting as the escalation point for problems that require deeper OS, server or network level expertise. 

  • Works through the ticket queue without intervening management direction (self-motivated). 

  • Possess a technical understanding of service desk and IT Operations fundamentals. 

  • Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records. 

  • Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. 

  • Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.  

  • Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired. 

  • Completes paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software. 

  • Works with Security to remediate classified or unclassified data spillage incidents. 

  • Participates in new installations, testing and special projects as needed. 

  • Spend portions of the day away from the desk supporting users and moving equipment.

  • Raises issues that require senior level attention or involvement.

  • Lifts and moves equipment up to 50 pounds.

 

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site. 

 

 

Basic Qualifications:  

  • High School diploma and 6 years of IT experience; OR an Associates degree and 4 years of IT experience; OR a Bachelor’s degree and 2 years of IT experience is required 
  • Experience in Microsoft Windows Desktop Operating Systems, Active Directory, LAN/WAN networking, and Microsoft Office Product Suites 
  • Candidates must meet the U.S. Government 8140 requirements for a PC Network Support Technician 4 – IAT Level II (example: Security+, CCNA-Security)
  • Candidate must have a U.S. Government Secret level security clearance in order to be considered.

 

 

Preferred Qualifications: 

  • Associate’s degree with 5 years of Desktop Support experience in a classified environment 
  • Current HW and/or SW Vendor Certifications 
  • Security+ CE certification   
  • Experience in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell 
  • Experience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients 
  • Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.) 
  • Experience with ticketing systems (ServiceNow, JIRA) 
  • Active Top Secret

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!

Primary Level Salary Range: $62,700.00 - $104,500.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

About Northrop Grumman

Northrop Grumman is a security company that provides systems, products, and solutions in aerospace, electronics, information systems, shipbuilding, and technical services to government and commercial customers. They design, develop, and build everything from aircraft and spacecraft to cyber security systems. The company is involved in a wide range of defense and technology projects, including the development of aircraft, space systems, cybersecurity solutions, and advanced electronics.

Northrop Grumman Careers

Join the elite team at Northrop Grumman, a leading global security company providing innovative systems, products, and solutions in autonomous systems, cyber, C4ISR, space, strike, and logistics and modernization to customers worldwide. There has never been a more exciting time to advance your career with Northrop Grumman.

Work You’ll Do

At Northrop Grumman, your work will redefine the edges of technology and create a safer future. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. Our team is at the forefront of innovation, collaborating to make the impossible, possible.

Explore Job Opportunities and Growth

Whether you’re looking for an internship, an entry-level position, or a spot for seasoned professionals, Northrop Grumman offers a variety of career paths that encourage growth and development. Explore job opportunities that elevate your skills, and push your career to the next level.

Join Our Diverse and Inclusive Team

Diversity and inclusion are the foundations of our culture. Northrop Grumman is committed to building a diverse team that fosters an inclusive environment, where every team member is valued for their unique perspectives and contributions. We believe that diversity fuels innovation.

Professional Development and Benefits

Northrop Grumman is dedicated to your professional and personal growth. We offer unparalleled benefits, including comprehensive health coverage, generous time off, and family care resources. Additionally, we provide extensive leadership and diversity training to help you craft your career path.

Networking and Leadership

Enhance your career through our robust networking opportunities. Connect with leaders and peers within Northrop Grumman through various events, mentorship programs, and professional groups. Our leadership is deeply invested in nurturing talent and guiding team members through their career journey.

Innovation in Technology

Drive technological breakthroughs with a company at the cutting edge of innovation. Northrop Grumman is a place where you can work on projects that push the boundaries of what is possible.

How to Apply

Ready to join our team? Check out the open positions on our Careers page. Tailor your resume to highlight your relevant skills and experiences. Prepare for your interview with us by researching our projects and understanding our company’s mission and values.

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Northrop Grumman Jobs

Discover the impact you can make with a career at Northrop Grumman. We are actively hiring and looking for passionate, curious, and solution-driven team players. Search Northrop Grumman jobs today and find where your expertise is needed most. Join Northrop Grumman, and be part of a team that is dedicated to making a difference, not only within the company but in the world at large. Your journey to building a rewarding career starts here.
Learn more about Northrop Grumman
Size
88,000 employees
Market Cap
$82.7 billion
Industry
Aerospace & Defense
Net Income
$3.1 billion
Founded
1939
5 Year Trend
+7.6%
Revenue
$36.7 billion
NASDAQ
NOC
* Ladders Estimates

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