Job TitlePayroll Team Lead
About your role: You will lead payroll-related projects and process improvement initiatives across the U.S. and Canada payroll functions, ensuring deliverables are completed on time, accurately, and in alignment with regulatory, operational, and business requirements. This role partners closely with Payroll leadership, HR, Finance, Technology, vendors, and key Centers of Excellence to assess current-state processes, identify risks and opportunities, drive execution, and support sustainable solutions. You should bring strong payroll knowledge, project coordination experience, vendor management capability, and proficiency with Workday and related payroll systems.
What you'll do:- Lead payroll projects from planning through execution, including scope, timelines, milestones, risks, issue resolution, stakeholder updates, and post-implementation follow-up
- Analyze current payroll processes, systems, and controls to identify improvement opportunities, reduce manual work, strengthen compliance, and improve the associate experience
- Partner with Payroll, HR, Finance, Technology, Legal/Compliance, vendors, and COE teams to align project requirements, validate data, resolve issues, and drive decisions
- Coordinate testing, validation, communication, training, and change management activities for payroll system, vendor, policy, and process changes
- Create and maintain project documentation, process maps, standard operating procedures, job aids, and implementation plans to support operational readiness
- Prepare accurate project reporting, metrics, issue logs, decision records, and leadership-ready summaries of progress, risks, and outcomes
- Support payroll reconciliation, data analysis, and root-cause review activities needed to inform project decisions and validate successful implementation
- Ensure project deliverables support compliance with federal, state, provincial, and local payroll, wage, hour, tax, and audit requirements
- Serve as a subject matter resource and escalation partner for project-related payroll questions, risks, dependencies, and operational impacts
- Assist with payroll tax and payroll process daily activities when project cycles are slow
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:- Bachelor's degree in accounting, Business Administration, Human Resources, Project Management, or related field required
- 4+ years of payroll experience, including payroll processing, balancing, internal controls, payroll taxes, issue resolution, or payroll operations support
- 2+ years of experience leading or coordinating projects, process improvements, system changes, implementations, or cross-functional initiatives
- 2 or more years' experience with Workday Payroll or comparable payroll/HCM systems
- Must have at least 1 year of Fiserv experience
What would be great to have: - Workday experience
- CPP certification
- PHR, SPHR, GPHR certification
How you'll work:- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Sponsorship:- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers' extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
Milwaukee Perks: - Free, secure, covered parking
- Onsite fitness center with lockers and showers
- Easy access to restaurants, shops, and entertainment, including 3rd Street Market Hall
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
