The Payroll Operations Manager is responsible for leading and overseeing all payroll operations to ensure accurate, timely, and compliant payroll processing for employees. This role manages payroll systems, processes, controls, compliance requirements, and payroll team performance while partnering with Human Resources, Finance, Benefits, Tax, and external vendors. The Payroll Operations Manager drives process improvements, ensures regulatory compliance, and delivers a high-quality employee payroll experience.
Responsibilities• Oversee end-to-end payroll processing for multi-state and international employees, ensuring payroll is processed accurately and on schedule
• Oversee payroll activities including earnings, deductions, garnishments, taxes, bonuses, commissions and off-cycle payments and serve as a functional owner of payroll systems and related integrations
• Ensure accurate and timely general ledger interfaces and financial reconciliations.
• Maintain strong internal controls and support internal/external audits.
• Drive automation and process improvements to enhance efficiency and compliance.
• Manage vendor relationships (ADP, Equifax, relocation partners) and system integrations and monitor payroll service-level agreements (SLAs) and performance metrics
• Support annual budget planning, forecasting, and variance analysis for payroll operations.
• Identify and implement best practices in payroll governance and compliance while ensuring compliance with federal, state and local payroll tax regulations and labor laws and maintaining knowledge of changing payroll legislation and implement required process updates
• Ensure proper record retention and documentation practices.
• Mitigate payroll-related risks through strong controls and governance processes.
• Lead, coach, and develop payroll specialists and payroll analysts and foster a culture of accountability, customer service, continuous improvement and operational excellence
• Manage staffing, workload distribution, and succession planning within the payroll function.
• Partner with HRIS, IT, Finance, and vendors to resolve system issues and implement enhancements
• Support payroll system upgrades, testing, implementation, and change management activities and identify opportunities for automation and process improvement to increase efficiency and reduce risk
• 5+ years of progressive payroll management experience, including multi-state and international payroll tax compliance.
• Strong knowledge of payroll systems (Oracle Cloud, ADP Smart Compliance, SAP Financials).
• Proven leadership experience managing large teams and complex operations.
• Advanced analytical, problem-solving, and communication skills.
• Expertise in process improvement and automation initiatives.
Education• Bachelor's degree in Accounting, Finance, or related field required; CPA/MBA/CPP preferred.
Core Competencies- Drives Results
- Action Oriented
- Collaborates
- Decision Making
- Nimble Learning
BenefitsFeeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good - every day. Benefits for eligible associates include:
- Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- No-cost mental health and well-being support through our Employee Assistance Program (EAP).
- 401k with company match and Associate Stock Purchase program with discount.
- Opportunity for paid time off, paid parental leave and access to family building benefits.
- Home, auto and pet insurance and a company-provided Care.com subscription.
- Tuition reimbursement and scholarship opportunities for post-secondary education.
- Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.
- Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Application window will close when all vacancy/vacancies are filled.
