ESSENTIAL DUTIES & RESPONSIBILITIES- Lead, develop, and manage a team of payment operations professionals
- Establish performance goals, KPIs, and accountability standards
- Conduct hiring, onboarding, coaching, and performance management
- Ensure staffing coverage for critical processing windows
- Foster a culture of operational excellence, accountability, and continuous improvement
- Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging payment rails
- Ensure timely and accurate processing and settlement of transactions
- Monitor performance against SLAs and KPIs
- Act as escalation point for complex payment issues
- Drive implementation of new payment products and enhancements
- Establish and maintain financial controls supporting payment processing, settlement, and reconciliation activities.
- Ensure reconciliation processes across payment and deposit systems
- Develop and/or maintain operational reporting and dashboards
- Manage settlement, clearing, and funding account activities related to payment operations.
- Provide insights to senior leadership
- Ensure compliance with NACHA, Reg E, AML/KYC, and payment rail standards
- Maintain strong internal controls and operational governance
- Support audits, regulatory examinations, and remediation activities
- Identify and mitigate operational, financial, and fraud risks
- Develop and execute the strategic roadmap for Payment Operations aligned with organizational goals.
- Identify emerging payment trends, technologies, and industry best practices.
- Translate business objectives into operational priorities and measurable outcomes.
- Partner with executive leadership on long-term operational planning and scalability.
- Lead annual operational planning, forecasting, and budgeting activities.
- Evaluate new payment capabilities including RTP, FedNow, digital wallets, and embedded payments.
- Develop business cases for automation and strategic investments.
- Lead payment modernization initiatives and operational transformation programs.
- Improve customer experience and reduce operational friction.
- Partner with Finance, Treasury, Product, Risk, and Technology teams
- Communicate operational performance and risks to stakeholders
- Support cross-functional initiatives
- Other duties as assigned
EXPERIENCE & EDUCATION- Bachelor's degree in finance, Accounting, Business, or related field preferred
- ISO 20022 knowledge
- 7-10+ years of payment or banking operations experience
- 3-5+ years of leadership experience.
- AAP Certification or other comparable certification preferred
- Strong understanding of ACH, Wire, RTP/FedNow, and card payment networks.
WORK ENVIRONMENTThe work environment characteristics described here maybe encountered while performing the essential functions of this job.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
- Specific vision abilities are required by this job due to computer work.
- Light to moderate lifting is required.
- Regular, predictable attendance is required.
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. 
