Role DescriptionLaunching a payment platform that enables reliable, consistent and effective is one thing. Keeping it running cleanly and providing best in class customer service - every payment reconciled, every receipt sent, every new utility onboarded the same repeatable way - is another. This role exists to be the practical, a get-it-done mentality, someone that is customer first and will set the tone for the quality expectations of Klir Connect. This person will take what's working today with our first live customers and turn it into a real, scalable operating process as we bring on more utilities and more programs. This role will be the primary point between payment operations and the broader Klir Connect go to market motion.
What you'll ownPayments operations, primary responsibility- Merchant and Partner Onboarding - define the processes and manage the setup of new merchant accounts and payment partners within Stripe, including underwriting requirements, banking details, and go-live checks, so utilities and programs can accept payments without last-minute surprises.
- Gateway operations - own the day-to-day health of the Stripe-based payment flow - reconciliation, failed payments, disputes, receipts, and the automatic confirmation emails testers and haulers rely on.
- Reconciliation Management / Support - own daily and monthly reconciliation between Stripe, Klir Connect, and utility/program records; investigate and resolve discrepancies, chargebacks, and failed or duplicate payments; be the point person when a tester, hauler, or utility accounting resource requires assistance reconciling.
- Utility and program onboarding - run the practical steps of bringing a new utility or program onto Klir Connect - starting with backflow, then FOG and liquid waste hauling - including data migration, configuration, and testing before anyone processes a live payment.
- Support enablement - work with CX to fold Klir Connect payment questions into Klir's existing support channels, so testers and property contacts always have somewhere to go when something goes wrong. Be the primary escalation point for payment related inquiries.
- Financial coordination - be the connective tissue between Klir Connect and Finance on convenience-fee reporting, payout timing, and recordkeeping.
- Process documentation - turn what's currently being figured out one customer at a time into a documented, repeatable onboarding playbook ahead of our next wave of utility rollouts.
- Compliance and audit trail - keep transaction records, receipts, and communications organized and defensible, consistent with Klir's SOC 2 controls and the security bar of the utilities and billing systems we integrate with.
- Product input - identify customer friction points and value add opportunities from onboarding, reconciliation, and support into clear, prioritized feedback for Product/Engineering and assist with testing as needed.
The competencies we're hiring forWe care far more about how you think and operate than what your re9sume9 says your last title was.
- Operational clarity - you take a messy, first-time process and turn it into something repeatable, documented, and clean.
- Comfort with money and detail - reconciliation, receipts, and payment records need to be right every time, and you double-check without being asked.
- Judgment under ambiguity - you make good calls when the answer isn't obvious, and you know when to act, when to wait, and when to escalate.
- Cross-functional coordination - you'll work across engineering, finance, CX, and utility customers, often within a single week.
- AI fluency - you use AI tools to draft support responses, summarize reconciliation issues, or speed up documentation, and you bring that instinct to the team.
- Steady under early-stage conditions - no two weeks look the same as an early hire on a brand-new business line, and that energizes you rather than unsettling you.
- Bias for action - you value speed, getting things done and improving the product and experience vs. prolonged analysis.
What we're not prescriptive aboutYou don't need a specific "payments operations" title on your re9sume9. What matters is that you can point to evidence - from wherever it comes - that you bring order to ambiguous, detail-heavy work under real time pressure.
Backgrounds we'd be open to: payments or fintech operations, revenue operations, implementation or customer onboarding, customer operations, or a strong early-stage generalist who can demonstrate the competencies above.
