Microsoft

Payments Manager, LATAM

Microsoft • $97K — $188K *
Redmond, WA 98052In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Master's or Bachelor's degree in relevant fields alongside extensive experience in financial analysis, accounting, or finance, with strong emphasis on payment systems.
  • 7+ years in payments, financial services, fintech, e-commerce, or related domains.
  • Hands-on experience with card payments, fraud management, and chargebacks.
  • Experience managing external payment partners and negotiating contracts.
  • Strong analytical skills with the ability to derive actionable insights from data and lead initiatives across international boundaries.
  • Exceptional communication skills for engaging with stakeholders and translating complex information.

Responsibilities

  • Own payment performance across LATAM markets, focusing on key performance metrics like authorization rates and fraud.
  • Define and implement payment strategies aligned with product and market goals.
  • Utilize data analytics to pinpoint performance gaps and drive improvement initiatives.
  • Manage strategic relationships with key payment partners within LATAM and globally.
  • Lead negotiations, contract renewals, and partner governance effectively.
  • Launch and optimize local payment methods tailored to regional markets.
  • Ensure compliance with local regulations and manage payment-related incident resolutions.

Benefits

  • Access to a comprehensive range of benefits including health, dental, and retirement plans.
  • Opportunities for career growth and professional development.
  • An inclusive workplace culture that values diversity.
  • Support for work-life balance through flexible scheduling and remote work opportunities.
Full Job Description
Overview

We are looking for a Payments Manager, Latam to lead payment strategy, execution, and partner management across Latin America. This role is responsible for driving payment performance, reducing fraud and chargebacks, optimizing cost of payments, and enabling new payment capabilities across highly complex and fast-growing LATAM markets.

This role requires deep payments expertise, strong cross-functional leadership, and the ability to operate effectively across regions, cultures, and regulatory environments.

Responsibilities

Payments Strategy & Performance (LATAM)
  • Own end-to-end payment performance across LATAM markets, including authorization rates, chargebacks, fraud, refunds, customer experience, and cost of payments.
  • Define and execute payment strategies aligned with Microsoft's product, commerce, and go-to-market priorities.
  • Use data and analytics to identify performance gaps, quantify impact, and prioritize improvement initiatives.


Payment Partner Management
  • Manage strategic relationships with key payment partners across LATAM (acquirers, processors, gateways, networks, and local payment method providers) and eventually global ones.
  • Lead commercial negotiations, contract renewals, incentive discussions, and ongoing partner governance.
  • Drive accountability with partners through KPIs, SLAs, performance reviews, and escalation management.


Market Expansion & Localization
  • Lead the launch, optimization, and scaling of local payment methods (e.g., domestic cards, bank transfers, real-time payments, installments).
  • Partner with Product, Engineering, Risk, Legal, broader Finance and Compliance teams to ensure solutions are compliant, resilient, and customer-centric.
  • Represent LATAM payments expertise in global initiatives and roadmap planning.


Fraud, Risk & Compliance
  • Partner closely with Risk and Chargeback teams to reduce fraud losses and chargeback exposure across LATAM.
  • Ensure payment solutions comply with local regulations, network mandates, and Microsoft internal policies.
  • Support incident management, root-cause analysis, and remediation for payment-related issues.


Stakeholder Collaboration & Communication
  • Act as the primary LATAM payments point of contact for regional Stores, Sales, Finance, Engineering, and Customer Support teams.
  • Provide clear, concise updates to leadership on performance trends, risks, and opportunities.
  • Drive alignment across global and regional stakeholders to deliver outcomes at scale.
  • Actively network within the payments industry by representing Microsoft at forums and events, participating in panels and discussions to advocate for the company's interests and drive modernization in the payments space. Cultivate strong relationships with key stakeholders-including processors, issuing banks, and other merchants-to further Microsoft's objectives and foster innovation across the payment ecosystem.


Qualifications

Required Qualifications:
  • Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.


Preferred Qualifications:
  • 7+ years of experience in payments, financial services, fintech, e-commerce, or related domains.
  • Hands-on experience with card payments, acquirers/processors, fraud management, and chargebacks.
  • Experience managing external partners and negotiating commercial and contractual terms.
  • Analytical skills with the ability to translate data into actionable insights.
  • Proven ability to lead complex, cross-functional initiatives in a global organization.
  • Exceptional communication skills, with the confidence and presence to represent Microsoft publicly, engage with executives, and effectively translate complex concepts into clear, accessible messages for diverse audiences.
  • Experience working with or within Latin American payment ecosystems.
  • Experience launching or scaling local payment methods in emerging markets.
  • Familiarity with regulatory and scheme requirements in LATAM markets.
  • Experience working in largescale, matrixed technology organizations.
  • Comfort operating in ambiguous environments with competing priorities.
  • Professional Proficiency in English, Spanish and Portuguese.


Treasury IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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