JP Morgan Chase & Co.

Payments- Escrow Client Service Account Controls Associate

JP Morgan Chase & Co.$80K — $95K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Finance, or a related field
  • 3+ years of experience in financial services, operations, client service, escrow, corporate trust, or custody
  • Strong analytical and problem-solving skills with exceptional attention to detail
  • Experience in identifying risks and supporting a strong control environment
  • Strong written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in Microsoft Excel for data analysis and reporting

Responsibilities

  • Support North America Escrow Client Managers by managing client-related cases and account information
  • Monitor daily cash activity, investigating overdrafts and uninvested cash balances
  • Perform reviews to ensure data accuracy across Escrow platforms
  • Review control reports and metrics to identify inconsistencies and risks
  • Execute quality assurance reviews to ensure adherence to control standards
  • Produce and distribute monthly control metrics for governance forums
  • Manage reviews of dormant accounts and support regulatory requirements
  • Participate in and lead projects focused on operational efficiency

Benefits

  • Opportunity to work in a global leader in banking and financial services
  • Collaborative team environment with cross-departmental partnerships
  • Involvement in process improvement projects
  • Exposure to diverse Escrow and Payments operations
  • Strong focus on risk management and operational excellence
Full Job Description
Job Description

As an Escrow Client Service Account Controls Associate within Wholesale Payments, you will play a key role in supporting North America Escrow while enhancing and maintaining risk and control activities across global Escrow locations, including North America, Europe, Asia Pacific, and Latin America. You will partner closely with Client Managers, Operations, and Control teams to ensure data integrity, regulatory compliance, and operational excellence.

Job responsibilities

  • Support North America Escrow Client Managers by actioning client-related cases and maintaining accurate account information across multiple internal systems
  • Monitor daily cash activity, investigate overdrafts and uninvested cash balances, and coordinate resolution of outstanding items
  • Perform ongoing account maintenance reviews, including monitoring account changes and ensuring data accuracy across Escrow platforms
  • Review and analyze recurring control reports, dashboards, and account metrics to identify inconsistencies, exceptions, and potential risks
  • Execute quality assurance reviews across global Escrow locations to ensure adherence to established procedures and control standards
  • Produce and distribute monthly control metrics and management reporting for global Escrow governance forums
  • Manage periodic reviews of dormant accounts, aged receivables, return mail, and small balance accounts to support regulatory and operational requirements
  • Support Paying Agency activities and related operational processes
  • Participate in and lead small to large-scale projects focused on process improvement, risk mitigation, and operational efficiency
  • Partner with stakeholders across Operations, Client Service, and Controls to strengthen risk management and enhance the client experience


Required qualifications, capabilities, and skills
  • Bachelor's degree in Business, Finance, or a related field
  • 3+ years of experience in financial services, operations, client service, escrow, corporate trust, custody, or a related discipline
  • Strong analytical and problem-solving skills with exceptional attention to detail
  • Experience reviewing operational processes, identifying risks, and supporting a strong control environment
  • Strong written and verbal communication skills with the ability to collaborate across teams and stakeholder groups
  • Ability to manage multiple priorities and perform effectively in a fast-paced environment
  • Strong Microsoft Excel skills and proficiency with data analysis and reporting
  • Demonstrated ability to work independently while contributing to a collaborative team environment


Preferred qualifications, capabilities, and skills
  • Experience in Escrow, Corporate Trust, Custody, or related Payments businesses
  • Knowledge of risk and control frameworks, operational risk management, and quality assurance practices
  • Familiarity with J.P. Morgan internal platforms, including Unity, CAPTIS, ESP, ECD, and iDDA
  • Experience supporting governance reporting, metrics production, and control forums
  • Understanding of tax-related processes and requirements
  • Project management and process improvement experience with a focus on operational excellence and risk reduction


About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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