Work Shifts8:00 A.M - 4:00 P.MDuties & ResponsibilitiesPurpose of Position: Under general supervision, assists in planning, organizing and supervising the daily operations of determining financial eligibility related to financial investigations, billing, and collection processes, as pertaining to patients' payment status, accounts receivable management, collections. Participates in implementation of policies, systems and procedures for staffing, personnel supervision, coordination, control, auditing and review of required activities to maximize the collection of inpatient and outpatient billings, in accordance with System policies and procedures. Serves as the principal assistant to Director of Patient Accounts and assumes full responsibility and authority in their absence.
Essential Duties and Responsibilities: - Supervises and coordinates the activities for the establishment and maintenance of contracts with patients or parties responsible for inpatient and outpatient billings, as well as investigating and communicating eligibility requirements for City, State and Federal programs (i.e. Medicare/Medicaid).
- Supervises and coordinates the activities of the billing and collection in accordance with policies, guidelines, and processes established by the System including preparation of third-party forms for billing, follow-up of collection cycle procedures, and maintenance of documentation flow for reimbursement.
- Participates in establishing and maintaining liaison activities with Admissions, Emergency and Clinic Department, Nursing Stations, Medical Record Units, and other service departments concerning preparation, delivery, and control of patients' charges and credits.
- Participates in the review and evaluation process of adjustments, credits and payments to patients' accounts.
- Participates in periodic reviews of account aging processes to determine the status of open accounts based on source of payment, date of discharge and/or treatment, and in referral of delinquent accounts for write-off and accumulation of data on third-party bad debt accounts.
- Supervises and coordinates activities for collection and control of cash receipts for patients' pre-payments.
- Collaborates with system personnel to update systems and procedures for rate changes, required medical data, procedural changes and billing activity reviews.
- Participates in the development, recommendation and implementation of new procedures to improve efficiency and investigation procedures.
- Participates in the review and interpretation of policy and procedural changes with supervisory staff and recommends expansion and modification of existing programs and practices to meet operational requirements and financial objectives.
- Participates in directing and reviewing work scheduling and office routines, including distribution of work and daily assignments.
- Recommends staffing plans, organizational structure adjustments and departmental personnel changes.
- Participates in the selection, appointment, changes, and placement activities for all personnel.
- Participates in the recommendation, preparation, administration and evaluation of training programs.
- Participates in the evaluation of personnel performance, assists in the development of work performance standards, productivity goals and evaluation programs, to ensure adherence to operational commitments.
- Prepares data, reports, surveys, and management information on billings, collections, accounts receivable, and all employee relations activities. Prepares status reports, analyses, and recommendations in order to obtain optimum utilization of total resources and to maximize reimbursements.
- Attends and leads meetings and conferences, representing the director in all aspects of their delegated duties and responsibilities.
- Performs other related duties, as assigned.
Minimum Qualifications1. Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Hospitality Management or a related discipline; and
2.Three (3) years of experience in accounting, finance or business administration; one (1) year of which must have been in a responsible supervisory or managerial capacity managing accounts or credits.
Department Preferences- Demonstrates knowledge of healthcare and payer guidelines related to billing, reimbursement, and authorization processes, with an understanding of their operational impact on clinical departments.
- Understands key revenue cycle metrics and performance indicators and analyzes and reports operational and financial performance.
- Possesses knowledge of the Epic Hospital Billing system.
- Plans, prioritizes, and solves problems effectively.
- Demonstrates proficiency in Microsoft Office Suite and other relevant software applications.
- Communicates effectively through excellent written, verbal, and interpersonal skills.
- Manages multiple complex projects simultaneously while working independently and meeting established deadlines.
- Supervises, leads, and delegates responsibilities effectively while fostering accountability and teamwork.
- Utilizes the ICARE model to deliver exceptional customer service and enhance the experience of patients, families, and colleagues.
BenefitsNYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- Loan Forgiveness Programs for eligible employees
- College tuition discounts and professional development opportunities
- College Savings Program
- Union Benefits for eligible titles
- Multiple employee discounts programs
- Commuter Benefits Programs
If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.
