AbbVie

Patient Support Programs Manager

AbbVie • $95K — $115K *
San Juan, TX 78589In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or higher in science, business, public health, or related field.
  • 3+ years of relevant experience in the pharmaceutical industry or related field preferred.
  • Proven leadership competencies and social skills; previous experience leading teams desired.
  • Background within the Healthcare or Pharmaceutical industry highly preferred.
  • Fluent in both English and Spanish with excellent communication skills.
  • Strong analytical and problem-solving skills, especially in compliance-regulated environments.
  • Ability to build networks with key stakeholders.

Responsibilities

  • Lead and support AbbVie Care Specialists and Patient Advocates through training and mentoring.
  • Implement and monitor key performance indicators for Patient Programs to recommend improvements.
  • Establish a robust system for tracking and reporting Patient Programs performance metrics.
  • Ensure compliance with regulatory and ethical standards in Patient Program management.
  • Utilize problem-solving skills to address challenges in Patient Programs.
  • Develop a deep understanding of the healthcare landscape regarding treatment access and affordability.
  • Define and align messaging for Patient Programs with overall brand strategy.

Benefits

  • Comprehensive package including paid time off (vacation, holidays, sick leave).
  • Medical, dental, and vision insurance for eligible employees.
  • 401(k) retirement plan participation for eligible employees.
  • Opportunity to participate in short-term incentive programs.
Full Job Description
Job Description

At AbbVie, our business strategies are centered around the patients at the core of everything we envision. The Patient Support Programs Lead will be responsible for overseeing all of AbbVie's Patient Support Programs, as well as coordinating multiple support functions and activities for the patient's in-field team. Critical thinking and influence in diverse patient strategies, initiatives and educational interactions would be essential capabilities for this role. This position will report to the Patient Relations Manager and will work cross-functionally with the different Brand Teams, Functional Areas, and Business Partners in designing, implementing, and measuring the effectiveness of key patient solutions and services.

Responsibilities
  • Lead AbbVie Care Specialists and Patient Advocates and provide guidance and support, including training, mentoring, and effective feedback to foster a culture of continuous learning and engagement within the team.
  • Implement and monitor metrics to measure the effectiveness and impact of Patient Programs, identify trends and patterns, and make data-driven recommendations for improvements and cost-savings opportunities.
  • Establish and maintain a robust system for tracking and reporting Patient Programs metrics, including key performance indicators, progress towards goals, among other relevant business intelligence.
  • Ensure compliance with regulatory requirements and ethical standards in the management and monitoring of AbbVie Patient Programs.
  • Utilize strong analytical, negotiation, and problem-solving skills to effectively address any challenges or barriers for the success of Patient Programs initiatives.
  • Develop an advanced comprehension of the overall healthcare landscape that encompasses treatment access and affordability to provide guidance and support to the patient's in-field team.
  • Define the messaging and positioning for Patient Programs, ensuring alignment with overall brand strategy, timelines, budgets, resourcing, and deliverables.
  • Development of all Patient Programs resources (digital/printed materials and tools) by effectively leading the creative agency in the concept design, realization, and internal material review process.
  • Connect regularly with key stakeholders, including the Affiliate Management Team, Brand Team Leaders, IFT, Team Members and External Business Partners, to assess Patient Programs status and any relevant business decision.
  • Lead and/or collaborate in meetings, workshops, trainings, and conferences to maintain the cross-functional teams updated on the latest trends and developments in patient engagement, compliance, and quality systems.
  • Manage a team of field personnel.

Significant Work Activities:
  • Frequent to continuous computer usage (greater or equal to 50% of the workday) is required
  • Driving a personal auto or company car or truck, or a powered piece of material handling equipment


Qualifications
  • Bachelor's degree or higher in science, business, public health, or related field.
  • 3+ years of relevant experience in the pharmaceutical industry, access and reimbursement support, case management or a related field is preferred.
  • Proven leadership competencies and social skills with an empathetic and caring personality. Previous experience leading teams is highly desired.
  • Background within the Healthcare or Pharmaceutical industry is highly preferred.
  • Ability to build and maintain internal and external networks with key stakeholders.
  • Expertise working with software such as Excel, Word, PowerPoint, Visio, and other related digital tools for data analysis, reporting and presentations.
  • Experience conceptualizing, designing and/or adapting resources (digital or printed) to improve patient's health literacy and program outcomes.
  • Fluent in both English and Spanish, with excellent written, verbal, and presentation skills.
  • Strong problem-solving abilities within complex and compliance-regulated operations.
  • A highly motivated individual with a strategic mindset and a passion for finding patient-centric solutions.
  • Must be willing to travel within (island wide) and outside the island.
  • Must have a valid driver's license and a motor vehicle record in good standing as per AbbVie policies and procedures.


Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

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Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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