Yale-New Haven Hospital

Patient Services Manager

Yale-New Haven Hospital$85K — $100K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • BSN required, Masters preferred.
  • 3 to 5 years of leadership experience.
  • Current RN licensure in Connecticut.
  • Current BCLS certification or ability to obtain within one month.
  • Strong interpersonal, leadership, and analytical skills.

Responsibilities

  • Initiate and support activities to improve patient outcomes.
  • Identify and provide opportunities for staff development.
  • Complete performance appraisals by due date.
  • Act as a role model demonstrating excellent human relation skills.
  • Manage operations to align with institutional goals.

Benefits

  • Opportunities for professional development and advancement.
  • Engagement in quality improvement initiatives.
  • Collaborative work environment with multiple departments.
  • Supportive management focused on staff success.
Full Job Description
Responsible for directing and organizing unit/service operations to ensure patient care is delivered in a manner consistent with the philosophy/goals of the institution. The NM has 24-hour responsibility and accountability for the satisfaction of patients, physicians, and staff while demonstrating sound fiscal management.

Responsibilities

  • 1. Quality Patient Care:
    • 1.1 Initiates and supports activities to improve patient outcomes.
  • 2. Leadership skills:
    • 2.1 Identifies and provides opportunities for staff development.
  • 3. Information Management:
    • 3.1 Completes performance appraisals by due date.
  • 4. Service Excellence:
    • 4.1 Acts as a role model in demonstrating excellent human relation skills.

Qualifications

EDUCATION

BSN required, Masters preferred.

EXPERIENCE

3 to 5 years leadership experience.

LICENSURE

Licensed and a currently registered nurse in the State of Connecticut. All newly hired Registered Nurses must have a current BCLS certification or obtain within one month of hire.

SPECIAL SKILLS

Strong interpersonal and leadership skills, Good analytical ability to interpret data. Demonstrated ability to implement and support change. Demonstrated ability to manage multiple priorities. Evidence of successful completion of courses on an annual basis.

PHYSICAL DEMAND

Requires prolonged standing; walking; use of sight, hearing and touch; moving/lifting patients of varying wieghts.

Additional Information

The PSM would have managerial responsibilities over Cath/EP, Pre/Post suite, and Cardiac testing. Experience in the Cath/EP lab or a pre/post area strongly preferred.

YNHHS Requisition ID

191622

About Yale-New Haven Hospital

Yale-New Haven Hospital is a non-profit hospital that provides healthcare services to patients in Connecticut and beyond. The hospital was founded in 1826 and has since grown to become one of the largest and most respected hospitals in the region. Yale-New Haven Hospital is dedicated to providing high-quality, patient-centered care to all patients, regardless of their ability to pay. The hospital offers a wide range of services, including emergency care, surgery, cancer treatment, and more. Yale-New Haven Hospital is committed to advancing medical knowledge through research and education, and is affiliated with Yale University School of Medicine.
Learn more about Yale-New Haven Hospital
Size
12,000 employees
Industry

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