Patient Services Manager 2

Sodexo

$70K — $91K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience guiding frontline teams in service-driven operational roles.
  • Knowledge of patient dining workflows and clinical nutrition standards.
  • Background in staff scheduling and day-to-day operations coordination.
  • Commitment to service excellence through patient engagement and quality monitoring.
  • Organizational skills supporting workflow management and performance improvement.
  • Education requirement: Associate degree or equivalent experience.
  • Management and related experience: 2 years each.

Responsibilities

  • Oversee mailroom and patient dining operations for efficiency.
  • Manage team performance, including evaluations and staffing decisions.
  • Ensure compliance with regulatory and safety standards.
  • Influence and negotiate across the organization for resource allocation.
  • Develop direction and deploy resources effectively in service areas.
  • Monitor service quality and patient satisfaction outcomes.
  • Lead a culture of hospitality and inclusiveness in operations.

Benefits

  • Comprehensive medical, dental, and vision care.
  • 401(k) plan with matching contributions.
  • Paid time off and company holidays.
  • Career growth opportunities and tuition reimbursement.
  • Visibility of impact on service quality and patient satisfaction.
Full Job Description
Join Sodexo at Sunrise Hospital in Las Vegas as a Patient Services Manager 2 and lead a team dedicated to exceptional patient dining experiences. Make a meaningful impact on patient satisfaction while growing your healthcare leadership career.

About the job

Join a role that blends operational leadership with service excellence in a healthcare setting. You'll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $70975 - $91850

What's in it for you
  • Lead two essential service areas that directly support patient experience and hospital operations.
  • Make a visible impact by shaping service quality, safety, and satisfaction outcomes.
  • Grow professionally through hands-on leadership of frontline teams in a complex environment.
  • Foster an inclusive, hospitality-driven culture that values compassion and accountability.
  • Gain exposure to healthcare service standards, compliance practices, and operational best practices.


What you'll bring
  • Experience guiding frontline teams within service-driven operations such as mailroom, dining, or healthcare support services.
  • Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
  • Background in staff scheduling, onboarding, and day-to-day operational coordination.
  • Commitment to service excellence through patient engagement, rounding, and quality monitoring.
  • Organizational skills that support workflow management, performance standards, and continuous improvement.


Requirements
  • Education Requirement: Associate degree or equivalent experience
  • Management Experience: 2 years
  • Related Experience: 2 years


What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

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